Front Office Multi-Skilled Team Member

Company Overview

The Fairview Hotel Collection features a wide array of accommodations throughout the UK, catering to both leisure and business travelers. This collection includes renowned brands such as Novotel, Mercure, Ibis, and Holiday Inn, all strategically located. Properties within the collection offer a blend of comfort, contemporary amenities, and excellent guest service, suitable for family holidays and corporate meetings alike.

Many locations provide on-site dining, meeting rooms, and recreational facilities, perfect for short or extended stays.

Role Summary

We are seeking a dedicated and customer-focused individual to join our esteemed hotel in Ipswich, United Kingdom, as a full-time Front Office Multi-Skilled Team Member working both day and night shifts. This role involves greeting guests warmly and managing front desk operations to ensure memorable experiences from arrival through departure.

Key Responsibilities

• Offer a welcoming and hospitable reception to guests, reflecting our high standards of service.
• Effectively execute check-in and check-out activities with meticulous attention to detail.
• Quickly and politely address guest questions and requests throughout their visit.
• Manage incoming calls professionally, providing details on hotel amenities and local attractions.
• Handle payment transactions accurately and maintain proper financial documentation.
• Promote the hotel's services and facilities enthusiastically to maximize sales opportunities.
• Work collaboratively with all hotel departments to guarantee a smooth guest experience.
• Promptly resolve guest issues with understanding and professionalism.
• Keep the front desk area clean, organized, and prepared for service.
• Adapt to shifting priorities and handle multiple simultaneous tasks efficiently in a fast-paced environment.
• Follow all hotel policies and safety guidelines consistently.
• Be available to work both day and night shifts.
• Live within the United Kingdom as required.

Qualifications and Skills

• Demonstrated experience in customer service, preferably within the hospitality sector.
• Fluent English communication skills, both spoken and written.
• Familiarity with the OPERA cloud property management system is highly advantageous.
• Strong multitasking and time management capabilities.
• Excellent detail orientation, especially regarding monetary transactions and record upkeep.
• Competency in basic computer applications and ability to swiftly adapt to new software.
• Flexible approach to working shifts, including weekends and public holidays.
• Effective problem-solving skills and decision-making ability in busy situations.
• Maintain professional appearance and positive, enthusiastic demeanor.

Diversity & Inclusion

We are committed to welcoming and respecting diversity, emphasizing qualifications and abilities for employment and advancement. We strive to create meaningful work opportunities, a supportive workplace culture, and promote growth for all employees including those with disabilities. Candidates are encouraged to communicate any special requirements so accommodations can be made.

Additional Information

Interested applicants must reside in the UK. The position is permanent and full-time, requiring shift work covering day and night schedules. The job reference code is REF112221U, and it is based at Novotel Ipswich Centre, Ipswich, UK within the ACCOR brand family.