Front Office Executive

About the Role

The Regenza by Tunga is seeking a Front Office Executive to efficiently oversee front desk functions at Tunga International Hotel, delivering exceptional customer service to guests through professional communication and prompt handling of requests.

Key Duties

• Welcome and assist guests during check-ins and check-outs.
• Manage room bookings, respond to inquiries, and address guest requests.
• Answer incoming phone calls and convey accurate details.
• Handle guest billing and payment processes.
• Collaborate with housekeeping and other departments to ensure seamless guest experience.
• Address and resolve guest complaints professionally, escalating as necessary.
• Maintain detailed front desk records and ensure precise entry into the Property Management System (PMS).
• Adhere to hotel standard operating procedures, grooming guidelines, and service policies.

Qualifications and Skills

• Graduate or Diploma holder in Hotel Management or related discipline.
• Between 1-2 years of experience in hotel front office operations; fresh graduates with strong communication skills are encouraged to apply.
• Excellent communication and interpersonal abilities.
• Basic computer proficiency, preferably with experience in hotel PMS software.
• Flexible to work in rotating shifts, including weekends and holidays.
• Professional demeanor with a positive, service-focused attitude.

Compensation

The monthly salary offered ranges from 15,000 to 25,000 INR.