Front Office Executive cum Admin

About the Role

We are seeking a dedicated Front Office Executive cum Admin to oversee the operations of our 25-room property. This role requires thorough daily inspections of all rooms using checklists, managing guest check-ins and check-outs, engaging with guests to gather feedback, ensuring payments and guest count compliance, and appropriately noting breakfast guests.

Responsibilities

The candidate must be process-focused with excellent communication skills to build rapport with guests and efficiently address any dissatisfaction. Strict adherence to quality standards and checklists is essential, including capturing photographic and video documentation of room conditions and checklists for team updates. Inventory management and coordination with housekeeping and kitchen staff to promptly fulfill guest requests are integral to the position. Organizational skills to maintain records and generate reports via spreadsheets are expected.

Expectations

The role demands flexibility beyond routine duties to enhance guest satisfaction and increase hotel revenue. Candidates must demonstrate hospitality spirit by willingly undertaking any tasks to serve guests without pride or entitlement. Good health, professional appearance, and grooming are prerequisites. The position primarily covers day shifts, with occasional night shifts possible but not the primary requirement.