Front Office Agent (m/w/d)

About the Role

The H2 Hotel München Messe, a contemporary 3-star hotel with 205 rooms under the Revo Hospitality Group, is situated directly opposite the Munich trade fair grounds with quick access to the city center. The workplace is located in a city known for its international atmosphere, economic strength, and Bavarian lifestyle. Team members support business travelers, trade visitors, and city tourists who value an excellent location, modern comfort, and personalized hospitality. The team ensures a smooth and pleasant stay through professionalism, warmth, and reliability across the front desk, breakfast service, and housekeeping.

The hotel offers a diverse breakfast buffet along with an on-site restaurant serving international cuisine and a bar welcoming guests for relaxed evening gatherings. As part of Revo Hospitality Group, the hotel combines Munich's international character with a modern work environment that promotes service quality, teamwork, and guest friendliness daily.

Key Responsibilities

• Serving as the first point of contact by greeting and assisting guests at the reception
• Ensuring smooth operations from check-in through check-out processes
• Coordinating and communicating with various departments to optimize guest services
• Managing cash handling and accurate front office billing
• Attending to individual guest requests with dedication, attentiveness, and a service-oriented approach

Candidate Profile

• Completed training in hospitality or relevant initial experience including career changers passionate about guest service
• Strong service orientation with the ability to create a genuine welcoming atmosphere for guests
• Proficient English communication skills, both spoken and written, to interact daily with international guests
• Excellent organizational skills with the capability to handle multiple tasks simultaneously, even in high-pressure situations

Benefits

• Permanent employment contract from the start, providing maximum job security and planning confidence
• Vacation entitlement that increases with your length of service, rewarding your dedication
• An additional paid day off during your birthday month
• Continuous professional and personal development opportunities through an in-house academy
• Attractive employee discounts available for your family and friends across all group hotels
• Subsidized commuting costs to ease your daily travel expenses
• Exclusive discounts with various partners covering fashion, technology, and events