Food & Beverage Supervisor

About the Company

Join a global hospitality group focused on care, kindness, and sustainability. You will be part of a team that empowers local communities while prioritizing wellbeing and work-life balance.

Role Purpose

As a Food & Beverage Supervisor, you will be responsible for overseeing smooth operations during your shift, ensuring exceptional service quality and customer satisfaction, managing people effectively, supporting revenue growth, and controlling costs. This is a hands-on position requiring you to lead your team in delivering top-tier 5-star hospitality experiences with emphasis on innovation, hygiene, safety, and financial results.

Key Responsibilities

• Deliver friendly, professional, and efficient food and beverage service that exceeds guest expectations.
• Create an environment where guests, including VIPs and repeat patrons, feel valued and their needs anticipated.
• Manage restaurant service equipment and stock control accurately.
• Maintain rigorous hygiene standards through weekly cleaning schedules.
• Ensure all mise-en-place is completed before service begins.
• Coach staff on menu and wine knowledge to optimize sales.
• Keep all front and back-of-house areas clean and orderly.
• Accurately process guest billing in line with hotel procedures.
• Participate in regular meetings with management to align on service standards and performance.
• Train new employees thoroughly, facilitating a smooth induction into team and brand culture.
• Enforce adherence to service standards, licensing, and responsible alcohol service.
• Communicate effectively with staff through briefings and feedback to promote a positive work atmosphere.
• Delegate tasks strategically to cover all shift requirements and lead by example.
• Use data-driven feedback to continuously enhance service delivery.

Leadership & Values

Live the company’s core values including passion, excellence, empowerment, proximity, trust, transparency, long-term relationships, and creativity to foster a distinctive team culture and provide bespoke guest experiences.

Qualifications & Experience

• Flexible to work on a rotating 7-day roster with shifts including weekends and public holidays.
• Preferably possess barista and bar experience.
• At least 12 months of supervisory experience in a fast-paced food and beverage setting, ideally 5-star hospitality.
• Professional personal appearance and strong interpersonal skills.
• Commitment and aptitude to train and develop team members.
• Up-to-date awareness of industry trends related to service and presentation.
• Strong organizational, communication, and numeracy skills.
• Ability to manage work under stress healthily.
• Willingness to engage in ongoing professional development.

Additional Information and Benefits

• Competitive salary with guaranteed minimum 30 hours per week and a starting hourly rate of $32.15 NZD.
• Daily staff meals, uniform dry cleaning allowance, anniversary stays with food and beverage credits.
• Free ski hire in winter months.
• Comprehensive employee assistance programs supporting mental health and wellbeing.
• Progressive workplace policies including paid parental leave and inclusivity initiatives.
• Opportunities for social and community engagement activities.
• Build your career with the 2024 New Zealand Hotel of the Year, supported by robust training and international career advancement possibilities.
• Discounts on hotel stays, food, beverage, and spa services worldwide for you and your family/friends.
• Reward and recognition programs, refer-a-friend incentives, and a supportive work environment.

Diversity & Inclusion Commitment

The company promotes an inclusive workplace that values diverse talent. Reasonable adjustments during recruitment processes are available upon request.