Field Service Representative II

Overview

This position serves as a technical service and application engineer, responsible for providing on-site support to clients and collaborating with sales teams to offer solution-focused water treatment services specifically in downstream petrochemical environments.

Key Responsibilities

• Partner closely with District Sales Representatives to introduce and support new chemical treatment solutions.
• Carry out routine and advanced technical service activities including system audits, sample testing, data recording, report generation, and management of inventory.
• Install, calibrate, and maintain chemical feed and monitoring equipment to ensure optimal performance.
• Diagnose operational difficulties, suggest corrective measures, and escalate more complex issues when necessary.
• Develop and maintain strong cooperation with client personnel, facilitating best practice adoption.
• Prepare service documentation, assist with chemical procurement, and contribute to technical proposal development.

Qualifications and Requirements

• Possess a Bachelor’s degree in Chemical Engineering.
• Have 1 to 3 years of professional experience in the water treatment field.
• Hold a valid driver’s license and have a clean driving record.
• Understand chemical feed systems, monitoring devices, and fundamental process instrumentation.
• Proficient in Microsoft Office applications.
• Exhibit strong interpersonal communication and relationship-building skills.

Equal Employment Opportunity

The employer is deeply committed to fostering an inclusive culture and upholding Equal Opportunity principles. Employment-related decisions including hiring, promotion, and compensation are strictly based on individual qualifications and work performance. Discrimination on the basis of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity or expression, genetic information, marital status, age, or disability is prohibited.