F&B Service Expert (Wan Hao)

About the Role

We are seeking a dedicated Food and Beverage Service Expert to contribute to creating outstanding dining experiences at our venue located at 320 Orchard Road, Singapore. This role is focused on providing exceptional guest service that goes beyond merely serving food and drinks—it is about crafting memorable moments for every guest.

Key Duties and Responsibilities

• Maintain safety and security by immediately reporting work-related incidents, adhering to safety protocols, using personal protective equipment, and handling emergencies according to guidelines.
• Follow all company policies to protect guest and employee privacy, ensure professional appearance and conduct, safeguard property assets, and maintain confidentiality.
• Deliver excellent guest relations by greeting guests warmly, anticipating their needs, communicating effectively, listening attentively, providing assistance to guests with disabilities, and supporting team coverage for prompt service.
• Communicate clearly and professionally with guests and coworkers, discussing work matters discreetly.
• Support colleagues with respect, foster teamwork, and build positive working relationships across departments.
• Ensure adherence to quality assurance standards and continuously seek improvement.
• Perform physical tasks such as standing or walking for extended periods, moving objects safely up to 25 pounds independently (and heavier with assistance), navigating uneven surfaces, and using fine motor skills to manipulate items.
• Maintain cleanliness of guest areas by clearing tables and returning items, communicate dietary needs to the kitchen, set tables according to event standards, handle alcohol service responsibly, and thank guests suitably.
• Assist in management communication to meet guest requirements promptly.
• Carry out closing duties including cleaning, storing goods, securing equipment, and completing daily checklists.
• Handle beverage and coffee cart preparation including cleanliness inspection, recipe-based drink preparation, maintenance of bar equipment, and inventory replenishment.
• Support banquet service by preparing settings, refreshing buffet presentations, managing event equipment including audiovisual systems, and assisting guests with equipment use.
• Manage in-room dining by taking orders via phone with accuracy, delivering food and VIP amenities in a timely manner, and collecting service items post-delivery.
• Process payments according to accounting standards, manage cash banks responsibly, complete cashier reports, and ensure workstation organization and security.
• Execute steps of service by verifying bills, checking guest satisfaction throughout meals, responding to queries, and coordinating with kitchen staff on order status and modifications.
• Perform any additional reasonable duties as assigned.

Qualifications and Eligibility

• A minimum qualification of a Professional Certificate or NiTEC in any field is required.
• Prior experience in food and beverage service is advantageous, but recent graduates are encouraged to apply.
• Exceptional communication skills and ability to work collaboratively within a team environment are essential.
• Must exhibit a positive and outgoing personality.
• Availability to commence work on short notice is necessary.
• Candidates should be prepared to work across various F&B outlets within the hotel as required.

Additional Information

This is a full-time contract role based onsite at our Singapore location. The position is categorized as non-management. Marriott International is an equal opportunity employer committed to diversity and inclusion, respecting all backgrounds and experiences. Joining Marriott Hotels is an opportunity to grow professionally within a globally recognized hospitality brand that values innovation, genuine service, and community.