Executive N - Services

Job Location and Overview

This position is based in Indore, Madhya Pradesh, India. It falls under the Sales & Marketing domain and is identified by Job ID 14338.

Role Summary

The Executive N - Services will supervise a team of Customer Associates and Sales Associates within the allocated territory. The leader will ensure the team's adherence to processes and guidelines at sites, boost the adoption of key focus products, and manage dealer relations when needed. The role includes timely data reporting to SSE, UH, and central functions.

Key Responsibilities

• Track daily activities recorded on the Paint Assist application.
• Oversee daily punctual visits and follow-ups to new sites by Customer and Sales Associates.
• Monitor daily business collection performance and ensure achievement of monthly business goals.
• Ensure immediate assignment and conversion of leads to Customer and Sales Associates.
• Keep SSE informed promptly about new joiners and exits at the associate level.
• Address escalated complaints from customers and dealers to maintain excellent satisfaction levels.
• Drive business growth initiatives in the designated territory.
• Conduct in-store and onsite training for new Customer Associates covering processes, business app usage, product pitching, and site supervision.
• Guide associates on effectively promoting and converting key products on site.
• Perform random site inspections to ensure compliance with procedures such as mechanized tool usage, proper covering and masking, application techniques, and timely site handover after cleaning.
• Supervise ongoing projects to guarantee timely completion.

Qualifications and Experience

• A graduate degree in any discipline such as BA, B.Sc., B.Com, BBA, BBM, or BMS.
• A minimum of 50% marks throughout academic history without any backlogs.
• 1 to 2 years of proven experience in a sales role within any organization.