ఎ
Executive - Customer Engagement (Agency)
Mumbai, Maharashtra, India · పూర్తి సమయం
దరఖాస్తు చేసుకునే వారిలో మొదటి వ్యక్తిగా ఉండండి
- అనుభవం
- 1–2 సంవత్సరాలు
- జీతం
- —
- ఖాళీలు
- 1
- పోస్ట్ చేయబడింది
- 12 గంటల క్రితం
- పని విధానం
- కార్యాలయంలో
- విద్య
- ఏదైనా పట్టభద్రుడు
- అర్హత
- Anyone holding a graduate degree can apply.
- పునఃప్రారంభం
- దరఖాస్తు చేసుకోవాలి
మీరు ఎక్కడ పని చేస్తారు
ఉద్యోగ వివరణ
Overview
Axis Max Life Insurance Limited is a collaboration between Axis Bank and Max Life Insurance, dedicated to offering comprehensive life insurance and financial security products. They provide a broad array of plans including term insurance, savings, retirement, and investment-linked policies. The company emphasizes a strong distribution framework alongside a customer-first methodology to provide enduring value and protection to families and individuals throughout India.
Role Responsibilities
- Oversee office administrative assets ensuring their maintenance and proper upkeep.
- Manage agent contracting processes to support agency operations.
- Handle processing of new business applications efficiently.
- Ensure timely banking of initial renewal premiums within stipulated timelines.
- Manage petty cash and process vendor payments accurately.
- Implement retention strategies for surrender requests to minimize policy lapses.
- Execute all service requests following policy issuance thoroughly.
- Respond to customer queries and complaints promptly and effectively.
- Maintain high Net Promoter Scores (NPS) to reflect customer satisfaction.
- Process life and health insurance claims as per company guidelines.
- Address compliance-related matters to meet regulatory requirements.
- Participate in audit rating processes ensuring quality standards.
Performance Targets
- Deliver service excellence with resolution within 3 days.
- Achieve 70% customer engagement rates.
- Retain 68% of surrender requests.
- Maintain an NPS score of 85.
- Complete 100% banking activities within 24 hours.
Qualifications and Experience
- Graduate or post-graduate degree in any discipline.
- 1 to 2 years of experience in frontline customer service roles.
- Knowledge and application of service quality standards.
Skills and Attributes
- Strong customer-centric approach with a commitment to service.
- Excellent verbal and written communication capabilities.
- Effective coordination and organizational skills.
- Proficiency in data management, particularly with Excel.