eCommerce Operations Specialist

About the Role

Join Woolworths Supermarkets New Zealand, a leading retailer with over 185 stores and 20,000 employees, committed to improving the daily lives of New Zealanders. The eCommerce Operations Specialist plays a key role in managing and optimizing assigned workflows within the online order fulfillment process, ensuring accuracy and quality, particularly in fresh food handling.

Key Responsibilities

• Oversee and maintain process flow for designated workstreams, ensuring seamless and timely online order picking and quality standards.
• Collaborate closely with team leaders and actively lead a 'swarm' team to enhance operational efficiency and productivity.
• Provide hands-on coaching, training, and supervision, stepping in as Acting Store Manager during assigned shifts.
• Identify operational issues promptly and escalate them to the Function Lead for resolution.
• Promote a safe and healthy workplace by observing safety protocols, reporting hazards, and prioritizing team wellbeing.
• Engage actively in team communication and cooperative initiatives to sustain a positive work culture.

Candidate Profile & Requirements

• Demonstrated excellence in process management and a strong commitment to continuous improvement and learning.
• Adept at forging and maintaining collaborative working relationships with various internal teams and stakeholders.
• Proven leadership capabilities including assigning tasks, monitoring progress, providing structured feedback, and motivating team members.
• Expertise in compliance standards relevant to the function, coupled with excellent communication skills to relay instructions and standards effectively.
• Consistently behaves in alignment with corporate values and ethics.
• Availability to work at least four weekend shifts monthly and a minimum of one evening shift per week.

Work Schedule

• Option 1 roster:
• Monday: 8:00 AM – 4:30 PM
• Tuesday to Thursday: 9:00 AM – 5:30 PM
• Sunday: 8:00 AM – 4:30 PM

Employee Benefits and Culture

• Enjoy team discounts on a wide variety of Woolworths Group brands alongside a rewards system recognizing meaningful work.
• Access to Sonder, a confidential 24/7 support service for financial, medical, psychological, and safety concerns for employees and their families.
• Opportunity to grow within a global business offering extensive career development and networking prospects.

Our Values and Inclusion

As a part of the Woolworths Group, an organization with more than 200,000 dedicated employees, you will be supported to innovate and contribute to improved customer experiences. We foster an inclusive and diverse environment where everyone is encouraged to bring their authentic selves and grow to their full potential. We welcome applications from all backgrounds and provide accommodations throughout the recruitment process as needed.