ECommerce Logistics & Operations Support Coordinator

About Luzern eCommerce

Join Luzern eCommerce, a pioneering leader in online retail since 2003, collaborating with renowned global brands such as On Running, Nestlé, Panasonic, Reebok, Stokke, Ultrahuman, Next, Twinning's, Bondi Sands, and Philips. Our mission is to accelerate growth, improve margins, and deliver outstanding customer experiences across multiple platforms including Amazon, marketplaces, brand webstores, and social channels. With significant investment and innovative AI-driven tools, we are shaping the future of retail.

Primary Responsibilities

• Coordinate day-to-day e-commerce logistics activities including fulfilment, transportation, returns, and carrier management to ensure smooth operations.
• Serve as the liaison linking warehouses, carriers, 3PL partners, customer service, account management, finance, and other stakeholders for effective order dispatch and issue resolution.
• Support the E-Commerce Logistics Manager by handling operational tasks, allowing focus on strategic logistics initiatives and optimization.
• Maintain awareness of shipment tracking and logistics systems, monitor carrier performance, and promptly escalate and resolve operational risks or delays.
• Oversee inbound and reverse logistics including coordination with suppliers and management of returns processes.
• Manage logistics data integrity in TMS, WMS, ERP, and carrier platforms, and generate comprehensive KPI and operational reports.
• Assist with month-end reporting, invoicing, reconciliations, and cost analysis in partnership with finance.
• Drive continuous improvement by supporting automation, system enhancements, and AI tool integration to boost operational effectiveness and productivity.
• Communicate proactively with internal teams and external partners, providing timely updates on shipment statuses and logistical challenges.

Candidate Profile and Requirements

• Possess 2 to 4 years of professional experience in logistics, supply chain, fulfilment, transportation, or e-commerce operations.
• Demonstrated experience collaborating with carriers, freight services, and third-party logistics providers.
• Strong organizational and multitasking capabilities to handle a dynamic, fast-paced work environment.
• Proficient in logistics management software such as TMS, WMS, ERP or equivalent systems.
• Advanced Excel skills including use of Pivot Tables, VLOOKUP/XLOOKUP, and data analysis for reporting and reconciliation purposes.
• Excellent verbal and written communication skills, combined with effective problem-solving aptitude and high attention to detail.
• Educational background including a diploma or degree in Logistics, Supply Chain, Business, Operations, or a related field.
• Professional certifications like CILT, APICS/ASCM, Lean Six Sigma are considered beneficial.

Preferred Qualifications

• Prior involvement in e-commerce, retail, distribution, or fulfilment environments.
• Experience in logistics KPIs and performance reporting.
• Familiarity with deploying AI tools for process improvements and automation.
• Knowledge of continuous improvement practices is an asset.

Benefits and Workplace Culture

• Competitive salary and comprehensive benefits package.
• Generous annual leave with flexible work arrangements supporting work-life balance.
• Opportunities for personal and professional growth through dedicated learning programs.
• A collaborative, inclusive, and friendly workplace culture.
• Employee wellbeing supported through an Employee Assistance Programme.
• Company-hosted quarterly social events promoting team engagement and company spirit.

Equal Opportunity and Accessibility

Our commitment to diversity is paramount, welcoming applications from all qualified individuals. Reasonable adjustments can be made during recruitment to accommodate candidates with specific needs.