Ecommerce Assistant Manager

Company Overview

Founded in Dubai in 2016, SQUATWOLF is a gymwear brand designed for athletes who consistently push their limits inside and outside the gym. Originating in the Middle East, it has since expanded worldwide, serving customers in over 100 countries. The company is dedicated to enhancing the human experience through high-performance apparel that inspires strength, progress, and purpose.

Role Summary

We seek an Ecommerce Assistant Manager to lead the operational management of our Ecommerce platform. This key role ensures the website and app operate efficiently, accurately, and swiftly, supporting Trading, Marketing, and Merchandising functions in meeting commercial objectives.

Key Responsibilities

• Manage daily Ecommerce operations to keep the Shopify-based website and app fully functional, accurate, and optimized for performance.
• Serve as the core operational support for Ecommerce, enabling flawless on-site execution of trading plans.
• Collaborate closely with the Ecommerce Director and Merchandiser to ensure alignment and readiness for all campaigns and product launches.
• Oversee product setup, pricing, categorization, and site visibility to support trading goals.
• Lead the process for product launches and seasonal releases ensuring correct data, visuals, timing, and reviews.
• Maintain site hygiene, including management of collections, filters, and site navigation.
• Handle product uploads and ensure catalog integrity, including coordination of local/global pricing, promotions, product data, and images.
• Ensure the accurate and timely implementation of onsite content, banners, and landing pages.
• Implement comprehensive QA processes to swiftly identify and rectify website issues.
• Monitor operational site performance metrics such as bugs, errors, page speed, and checkout functionality.
• Work in tandem with Engineering and Ecommerce teams to prioritize technical fixes and enhancements.
• Support user experience (UX) and conversion rate optimization (CRO) projects via precise implementation and testing.
• Manage the Ecommerce activity calendar, ensuring all processes are executed timely and error-free.
• Coordinate with Digital Marketing, CRM, and Content teams to guarantee seamless onsite execution of product and marketing campaigns.
• Collaborate with Merchandising and Operations to maintain accurate stock status and onsite representation.
• Ensure consistency between backend systems (Shopify, Operations, Logistics, Reviews, Returns) and the frontend presentation.
• Continuously seek improvements to workflows and processes to enhance efficiency and reduce risks.
• Remain updated on the latest Ecommerce tools, platforms, and industry best practices to boost operational effectiveness.
• Mentor and develop junior team members as applicable.

Candidate Profile

• Strong enthusiasm for fitness, sports, or training culture.
• Between 4 and 6+ years of experience in Ecommerce operations.
• Proficient and experienced with Shopify platform management.
• Meticulous attention to detail paired with a strong execution and delivery focus.
• Excellent command of written and spoken English.
• Skilled in managing product catalogs, promotions, and onsite content within Shopify.
• Highly organized with strong project management capabilities and interpersonal communication skills; embodying the "completer finisher" trait per Belbin's team roles.
• Accountable for Ecommerce outcomes and committed to maintaining the highest standards throughout the team.
• Adept at handling multiple priorities and collaborating with cross-functional groups.
• Possesses a proactive problem-solving attitude, capable of swift action in dynamic environments.