E-Commerce Project Manager - B2B and B2C

About the Role and Company

Smith is a leading provider of experiential commerce solutions designed to architect seamless, meaningful commerce journeys for brands. We operate at a fast pace, value collaboration, and are deeply passionate about delivering impactful results. Due to growing market demand, we are expanding our team by hiring a skilled Project Manager specialized in e-commerce for both B2B and B2C sectors, who thrives in dynamic environments.

Key Responsibilities

• Lead and oversee complete project lifecycles—from defining business goals and planning through to execution, deployment, and successful delivery—while adhering to deadlines and budget limits.
• Develop project scopes, estimates, schedules, and budgets, carefully documenting all production milestones and forecasts.
• Manage client relationships by effectively communicating project status, managing expectations, and securing approvals for key deliverables.
• Assign tasks and coordinate team activities, maintaining regular progress meetings, and ensuring timely timesheet completion.
• Partner with management and account directors to address project escalations and conduct detailed status reporting internally and externally.
• Forecast resource needs, mitigate risks, and conduct post-project evaluations to ensure continuous improvement.

Candidate Profile

• Exceptional verbal and written communication skills with the ability to convey complex ideas simply and professionally.
• Inspiring and energetic leadership that fosters creativity and encourages innovative approaches.
• Detail-oriented, self-motivated, and able to operate independently with minimal oversight.
• Customer-focused with strong decision-making abilities and a positive, collaborative attitude.
• Willingness to travel when necessary.

Qualifications and Experience

• Minimum of 3 to 5 years of project management experience, preferably within enterprise commerce in agencies, systems integrators, or digital departments of established B2B/B2C companies.
• Proficient with project management methodologies, tools, and best practices, including Agile and Waterfall frameworks.
• Experience managing multiple concurrent projects in fast-paced environments.
• Familiarity with issue and bug tracking software such as Atlassian's JIRA/Confluence or Microsoft Visual Studio (TFS).
• Competence with all project phases: strategy, UX, design, development, testing, and deployment.
• Experience collaborating with nearshore or offshore teams.
• Advanced listening and communication skills and effective conflict resolution techniques to meet project goals and client satisfaction.
• Proficiency in Microsoft Office suite, Smartsheets, and Microsoft Project.

Preferred Attributes

• Strong facilitation, negotiation, and conflict management capabilities.
• Adaptability to changing priorities in dynamic settings.
• Excellent interpersonal skills to build and sustain long-term relationships.
• Certifications such as CAPM or PMP are highly regarded.
• Prior experience in consulting or agency environments is advantageous.

About Smith

Smith transcends traditional digital agencies by focusing on turning client potential into tangible business performance. With over two decades of commerce expertise, deep partnerships with platforms like SAP Commerce and Salesforce, and a philanthropic ownership model prioritizing client success over profits, we enable brands to thrive. Our global offices and remote teams facilitate commerce experiences that drive billions in annual revenue and hundreds of thousands of daily transactions.