Customer Service Representative

About the Role

Join a wholesale and manufacturing company based in Montreal, QC as a Customer Service Coordinator. This full-time onsite position operates Monday through Friday and offers a salary range of $50,000 to $65,000 along with benefits.

Key Responsibilities

• Manage the entire cycle of customer orders from entry to fulfillment.
• Communicate with customers through phone calls and emails to address inquiries.
• Organize shipment and delivery schedules efficiently.
• Handle discrepancies in orders, returns, and shipment challenges promptly.
• Keep precise records of customers and orders up to date.
• Collaborate actively with sales, warehouse, logistics, and operations teams to ensure smooth processes.
• Offer administrative support and assist in preparing various reports.
• Ensure excellent customer service by delivering accurate and timely completion of orders.

Required Qualifications

• Minimum of two years’ experience in customer service, order processing, or customer support roles.
• Strong communication skills coupled with effective problem-solving abilities.
• Exceptional organizational talents and capability to manage multiple tasks simultaneously.
• Attention to detail is essential.
• Proficiency in Microsoft Office applications, particularly Excel.
• Experience using ERP systems is considered advantageous.

Preferred Skills and Experience

• Background in wholesale, manufacturing, distribution, apparel, consumer products, or related sectors.
• Familiarity with ERP platforms like SAP, Microsoft Dynamics, Momentis, or equivalents.