Customer Service Executive

Role Overview

Tata Consultancy Services is conducting a direct walk-in hiring drive in Kolkata for a Customer Service Associate role focused on international voice and international banking support. The walk-in is scheduled for 11 July 2026 at TCS Kolkata, Ecospace Business Park, New Town, Rajarhat, Kolkata, West Bengal, 700160, with interviews running from 09:00 AM to 12:00 PM.

Eligibility

This opening is meant for graduates (10+2+3) and above from any stream. Applicants should have 12 to 36 months of relevant experience in an international voice process in any domain, or experience in international banking. Candidates who already have relevant international voice experience may attend the interview directly.

Responsibilities

• Manage a high volume of outbound customer calls while meeting productivity and time-based targets.
• Handle customer interactions in an international voice process environment.
• Support work related to international banking service requirements, where applicable.

Required Profile

• Strong written and spoken communication abilities.
• Willingness to work in night shifts.
• Ability to join immediately or within a notice period of up to 30 days.
• All academic and employment records must be available and verifiable.
• Salary payments from previous employers should have been routed through bank accounts; cash payments are not acceptable.

Interview Requirements

Candidates need to carry an updated resume, a photocopy of Aadhaar card, a photocopy of PAN card, one passport-size photograph, and a photocopy of the UAN Service History document downloaded within one week before the interview date.

To attend the interview, candidates must generate a unique registration number (EP ID). The registration steps include visiting the specified TCS candidate portal, logging in or creating a new account, selecting “BPO” under areas of interest, completing registration details, and receiving a TCS number starting with EPCN2026XXXXX on the registered personal email ID. After confirmation, the candidate can upload the CV and complete the application form.

Interview Process Notes

• The organization is not responsible for any loss of original documents such as X, XII, graduation, PG, or any other certificates; safe keeping remains the candidate’s responsibility.
• Parking is available for two-wheelers and four-wheelers.
• Candidates are expected to wait in the lounge area.
• Water dispensers will be available.
• Restrooms are located near the cafeteria wash area.

Recruitment Policy

TCS does not charge any fee at any stage of its hiring or selection process. No person, agency, or partner is authorized to collect money from candidates for recruitment.

Additional Note

Candidates are encouraged to share this opportunity with friends and attend along with them if eligible. For queries, contact rimple.sarvaiya@tcs.com.