Customer Experience Specialist - Fresher

About the role

This is a full-time, permanent customer service role based in Chandigarh at Anant Raj Tech Park, 5th Floor, Plot No. 1, I.T. Park Sector 22, Punjab. You will support customers across English communication channels and serve as the first human contact for help related to online shopping, identity checks, account protection, order support, and similar issues.

What you will do

• Handle customer queries over phone, chat, and email.
• Use internal tools to look up information and provide live solutions.
• Support identity verification and account security cases when required.
• Help spot and reduce fraud or other security risks that could affect the customer journey.
• Resolve customer concerns independently instead of relying on scripts.
• Assist with account-related and shopping-related troubleshooting.

Work environment and schedule

You will work in an office setting and spend most of your time at a desk assisting customers through digital and voice channels. The workplace is climate-controlled and follows a business-casual dress code. The schedule runs Monday through Sunday and includes rotating shifts, with late-night and overnight coverage as the primary shift pattern. Early morning, afternoon, weekend, and overtime work may also be needed. Punctual attendance and full shift coverage are expected.

Training and support

No previous customer service background is required. Training will be provided, along with a complete equipment package when you join. The role also includes ongoing learning support and access to employee assistance resources.

Benefits and workplace support

• Medical insurance.
• Office facilities such as round-the-clock food and beverage options, a games room, and private spaces for prayer, lactation, and quiet time.
• Transportation allowance for the site.
• Meal allowance of INR 1,100 per month.
• Additional pay for night shifts.
• Lifestyle benefits and retail discounts through the Amazon Extras program.
• Self-paced and instructor-led learning.
• Ongoing development opportunities.
• Employee support programs and resource groups.

Eligibility and requirements

Candidates must be at least 18 years old, have completed 10+2 / 12th standard education, be fluent in English, and be legally authorised to work in India. Both freshers and experienced applicants are welcome.

Equal opportunity, privacy, and consent

The employer follows an equal opportunity hiring approach and considers candidates based on experience and skills. Applicants agree to video and audio recording during interview stages and, where applicable, during employment for assessment proctoring and identity verification. A face screenshot may also be captured and stored for internal records and ongoing identity checks. Candidates are encouraged to review the privacy notice for details on data collection, use, and transfer. People who need workplace accommodation or adjustment during application, interview, or onboarding can request support through the employer’s disability assistance channel.

Additional information

Language requirement: English. Salary is INR 2,53,000 to 3,60,000 per year. One opening is available. The role starts immediately. Application deadline: 2035-01-01 00:00:00.