Customer Experience Advisor
Hyderabad, Telangana, India · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 4 గంటలు క్రితం
- Work mode
- In office
- Education
- Undergraduate or Graduate
- Eligibility
- <ul><li>Freshers with strong communication and customer service skills are eligible to apply.</li><li>Candidates with 6+ months of experience in BPO, voice process, or customer operations can also apply.</li><li>Must have flexibility to work in a 24x7 environment.</li></ul>
- Resume
- Required to apply
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Job description
Job Overview
We seek motivated and customer-centric Customer Experience Advisors to become part of our Operations team, managing an International Voice Process. The perfect candidate will exhibit superior communication capabilities, prioritize customer satisfaction, and manage customer inquiries with professionalism and empathy. We welcome both fresh graduates and individuals with relevant experience in BPO or operations.
Key Responsibilities
- Respond to customer queries and concerns via phone according to established procedures.
- Provide a consistent, professional, and high-quality customer interaction.
- Comprehend customer needs and deliver precise, timely solutions.
- Address customer issues effectively and escalate complicated matters to relevant teams as necessary.
- Comply with SOPs, processes, and quality benchmarks.
- Record and upkeep accurate customer details and interaction records.
- Ensure thorough documentation of customer exchanges and outcomes.
- Achieve set productivity, quality, and customer satisfaction goals.
- Observe designated schedules, attendance, and operational standards.
Required Qualifications and Skills
- Undergraduate or graduate in any discipline.
- Open to freshers.
- Preference for candidates with over 6 months of experience in BPO, operations, or customer care.
- Exceptional verbal and written communication skills.
- Strong interpersonal and customer handling abilities.
- Capable of active listening, identifying customer concerns, and offering proper solutions.
- Demonstrated problem-solving and decision-making skills.
- Skill in accurately recording customer information and maintaining documentation.
- Adaptable to work in a fast-paced, target-oriented environment.
- Applicants should have no pending academic backlogs.
Who Should Apply?
- Freshers with excellent communication and customer service orientation.
- Experienced applicants with at least 6 months in relevant customer support, voice, or operations roles.
Shift Requirements
- Candidates must be willing to work night, graveyard, and rotational shifts as needed.
- Must be flexible to align with business and process needs.
Location
VXI Global Solutions India Pvt. Ltd., Recruitment Hub, Ground Floor, Vega Block, Ascendas IT Park, Gate No. 5, Inorbit Mall Road, Madhapur, Hyderabad 500018, Telangana, India.
Minimum education
Bachelor's Degree