Customer Care Executive

About the Role

We are seeking a Customer Care Executive to join our team at Healthfab Private Limited, located in Bengaluru. This on-site position involves working 6 days a week in a dynamic domestic voice process environment focused on ecommerce sales and support.

Key Responsibilities

• Serve as the initial contact point for customers via inbound calls, chats, and emails, resolving queries efficiently and ensuring positive customer experiences.
• Proactively reach out to customers with pending orders or abandoned carts to understand their concerns and encourage completion of purchases.
• Apply product expertise to guide customers toward suitable options, transforming interactions into successful sales.
• Identify recurring customer feedback patterns and collaborate with teams to improve the shopping experience.

Candidate Profile

• Native-level fluency in Hindi with exceptional communication skills.
• Comfortable and clear voice delivery suited for phone-based roles, possessing a professional and friendly tone.
• Women candidates preferred, especially those who can establish rapport and handle objections gracefully.
• Quick problem-solving ability and resilience in managing customer objections.
• Proactive attitude with a startup mindset, capable of working independently without detailed instructions.

Additional Information

• This role offers a direct influence on daily company revenue and avoids monotonous scripted interactions.
• Opportunity to gain accelerated learning and experience in a startup environment.
• Experience with CRM systems, Shopify, or ecommerce platforms will be advantageous.