Communications & Content Assistant

About Southway Housing Trust

Southway Housing Trust manages over 6,500 homes in Greater Manchester, focused on providing excellent customer service and quality living environments where communities can prosper. The trust aims to expand to 10,000 homes and invest £5 million into community support by 2030. It emphasizes continuous improvements guided by customers, communities, and staff values including Respect, Equity, Ambition, Compassion, and Honesty. Southway is also a member of the Greater Manchester Good Employment Charter.

Role Overview

We are seeking a Communications & Content Assistant to join our Communications Team. This role offers the chance to craft compelling stories that effectively communicate our purpose and initiatives. The ideal candidate is a creative communicator who simplifies complex information to produce engaging content, helping us build trust and connect authentically with our audiences.

Key Responsibilities

• Create dynamic content for various internal and external platforms to communicate projects, elevate Southway’s presence, and engage both residents and external partners.
• Develop video materials and briefs supporting different initiatives.
• Manage Southway’s social media accounts (Facebook, Instagram, LinkedIn, X, YouTube), collaborating across departments to provide timely public responses.
• Conduct photography and assist in organizing both internal and public events.
• Write for tenant newsletters, leaflets, posters, intranet, employee bulletins, websites, digital communications, and support entries for awards.
• Design and produce marketing collateral and reports, including data analysis when required.
• Represent Southway at meetings and conferences alongside the communications team.
• Identify and promote meaningful stories, case studies, and positive outcomes.
• Champion innovation in communication practices to enhance effectiveness.
• Utilize IT systems, Content Management Systems, and digital design software to maintain digital platforms.
• Perform administrative tasks such as invoice processing, managing calendars, and maintaining content archives.
• Support broader team and organizational goals as needed.

Terms and Benefits

This is a fixed-term contract of 18 months offering a full-time position of 35 hours per week. The salary is £29,158 annually. Working arrangements include agile/hybrid conditions with up to three days onsite at our Didsbury, Manchester office. Benefits include a competitive contributory pension scheme and an initial 25 days holiday, increasing to 30 days.

Equal Opportunities and Accessibility

We welcome candidates from all backgrounds and are committed to providing equality of opportunity. Applicants with disabilities or veterans who meet essential criteria will be guaranteed an interview. Please indicate any special requirements during the application to facilitate accommodations.

Additional Information

Application deadline is Thursday 23 July 2026, with interviews scheduled for Tuesday 28 July 2026. We encourage early applications as recruitment decisions may be made prior to the closing date. For informal inquiries, contact Katy Barnes, Head of Communications.