Commercial Officer

About Bush Clinicians Group

Bush Clinicians Group (BCG) is an Indigenous-led, vertically integrated platform concentrating on regulated skincare and sun care markets. The organisation prioritizes Indigenous Cultural and Intellectual Property (ICIP) governance throughout its entire supply chain—from sourcing botanical knowledge to formulation, manufacturing, and distribution. Operating both in Australia and the USA, BCG ensures products meet rigorous scientific validation and regulatory compliance, facilitating multiple commercial models such as owned brands, white-label offerings, and institutional collaborations. This model incorporates governance, consent, and revenue-sharing to leverage regulatory shifts into commercial benefits.

Role Overview

The Commercial Officer role is a full-time position based primarily on the Sunshine Coast, Queensland, combining on-site presence with remote work. This role is key in managing and advancing BCG's commercial objectives across product, partnerships, and supply channels. The daily work involves managing relationships with commercial partners, coordinating sales activities, preparing business proposals and relevant documentation, and maintaining precise records within CRM and reporting platforms. The officer will collaborate with cross-functional teams to harmonize commercial strategies with governance, supply chain, and regulatory frameworks, while also offering superior customer service to clients and partners.

Responsibilities

• Manage commercial relationships and coordinate sales operations.
• Prepare proposals and commercial documentation effectively.
• Maintain accurate CRM and reporting system records.
• Collaborate internally to align commercial strategies with governance and compliance.
• Provide responsive customer service to partners and clients.
• Support stakeholder training on commercial processes and systems.
• Contribute to ongoing improvement of commercial frameworks and performance.

Qualifications and Skills

• Experience in commercial practices including pricing, contracts, revenue management, and commercial analysis.
• Strong verbal and written communication skills for diverse audiences.
• Customer service expertise encompassing relationship management and issue resolution.
• Proficiency in sales tasks including prospecting, pipeline management, negotiation, and deal closure.
• Ability to develop and deliver training programs related to commercial processes and governance.
• Previous work in regulated sectors like skincare, health, or beauty is highly valued.
• Knowledge of or interest in Indigenous governance, cultural property, and ethical sourcing.
• Competency with CRM tools, spreadsheets, and fundamental data analysis for forecast reporting.
• Relevant tertiary qualification in business, commerce or related field, or comparable experience.
• Strong organizational and time management skills; capable of working autonomously and as part of a team in a hybrid setting.