Client Solutions Manager - Retail & Ecommerce (Arabic Speaking) - Dubai

Role Overview

The Client Solutions team focuses on building enduring and scalable client relationships by addressing challenges faced by direct clients and agencies through superior campaign services. Client Solutions Managers possess comprehensive knowledge of TikTok's advertising products and demonstrate adaptability, openness to change, and humility. This role entails collaborating with consultants and marketing experts to proactively drive client growth strategies, including campaign renewals, upsells, and reactivations.

Key Responsibilities

• Oversee and expand post-sale relationships with advertisers across various client sizes.
• Liaise with internal teams (ad operations, product development, R&D) to ensure seamless campaign delivery.
• Coordinate inventory allocation with relevant internal departments.
• Monitor and assess advertising campaigns; initiate improvements to enhance performance.
• Collaborate with product and engineering teams for troubleshooting client issues during campaigns.
• Manage campaign setup and optimization, analyze performance data to provide clients with business insights, and use these insights to refine advertising products.
• Provide feedback from the marketplace to inform advertising strategies.
• Support sales teams in pre-sale research and pitching activities.
• Conduct routine business reviews and foster consultative, long-term partnerships in conjunction with sales teams.

Qualifications

• Minimum five years’ experience in account management or client services within digital marketing.
• Proven expertise managing performance advertisers and understanding their business challenges.
• Strong analytical skills with the ability to interpret campaign data and derive actionable insights.
• Fluent in Arabic and English, equipped for direct engagement with clients and business partners.

Preferred Attributes

• Proactive mindset with strong project management, organizational, and analytical capabilities.
• Willingness to travel domestically and internationally as required.
• Previous experience working in an agency setting is advantageous.

About the Company

TikTok is a leading platform for short-form mobile videos, committed to inspiring creativity and spreading joy globally. With headquarters in Los Angeles and Singapore, and offices in various major cities worldwide, TikTok fosters a culture of curiosity, humility, and collective innovation.

Why Join Us

At TikTok, creativity is central to our mission. Our product empowers authentic self-expression and global connection, delivered by a diverse team passionate about making a meaningful impact. We embrace challenges and uphold a continuous learning culture, working together to achieve significant breakthroughs.

Diversity & Inclusion

TikTok champions an inclusive work environment where diverse skills, experiences, and perspectives are valued. By celebrating our global community's voices, we strive to create a workplace that reflects the diversity of the users we serve and fosters a sense of belonging for all employees.