Client Service Specialist

About the Role and Company

Join Alex Textile, a reputed manufacturer and wholesaler specializing in Jaipuri razai, comforters, bedsheets, handblock printed quilts, and various home furnishing products. As a Client Service Specialist based in Jaipur, Rajasthan, you will be responsible for ensuring the smooth and timely delivery of orders to customers across multiple sales channels.

Key Responsibilities

• Ensure customer orders are delivered within committed timelines.
• Manage order dispatch for both B2B clients and online platforms such as the company website, Amazon, and Flipkart.
• Collaborate closely with the production team to keep order processing on track.
• Select and verify correct products from the warehouse according to order details.
• Carry out quality inspections before packing and dispatching products.
• Confirm correct quantities prior to shipment.
• Safely and accurately pack orders for delivery.
• Coordinate with transporters and courier services to facilitate timely dispatches.
• Monitor delivery progress and provide regular updates to customers and the sales department.
• Liaise with suppliers and vendors to ensure timely availability of raw materials.
• Research and onboard new vendors, negotiating optimal pricing and service terms.
• Work jointly with the sales team on new orders and delivery schedules.
• Maintain detailed records of orders, dispatches, and delivery statuses.
• Promptly address and resolve any delivery or order-related issues.

Performance Indicators (Key Result Areas)

• Deliver client orders on or before the agreed date.
• Fulfill orders from all sales channels including B2B and online without delay.
• Maintain accuracy in picking correct products from inventory.
• Ensure correct and safe packaging of orders.
• Perform comprehensive product quality checks to reduce customer complaints.
• Verify accurate quantities are dispatched every time.
• Manage multiple orders efficiently to avoid delays.
• Conduct regular follow-ups with production for timely output.
• Coordinate supplier and vendor activities to prevent production interruptions.
• Identify trustworthy vendors and negotiate beneficial commercial agreements.
• Manage logistics to guarantee prompt dispatch and track deliveries.
• Foster smooth communication with the sales team for new orders and delivery commitments.
• Keep precise documentation of all order and delivery information.
• Resolve delivery and customer service issues swiftly and effectively.

Candidate Eligibility

Applicants must have at least one year of relevant work experience in a similar role or field.

Compensation and Perks

The annual salary range for this position is INR 240,000 to 300,000. Employees can enjoy the benefit of an informal dress code atmosphere at the workplace.