Client Relationship Executive

Role Overview

As a Client Relationship Executive, you will serve as the main liaison between our company and customers, ensuring a smooth and positive interaction throughout their engagement with our water purifier rental services.

Key Responsibilities

• Serve as the primary contact for customers via phone, WhatsApp, email, and other communication platforms.
• Build and sustain strong customer relationships through timely and courteous assistance.
• Handle customer inquiries related to rental plans, installations, maintenance, renewals, and service requests.
• Offer precise information about products, pricing, services, and company policies.
• Efficiently resolve customer concerns or direct them to the appropriate department when necessary.
• Coordinate with Operations and Service teams to schedule and ensure timely installation, maintenance, filter replacement, and repairs.
• Follow up post-service to confirm customer satisfaction.
• Document and track customer complaints, ensuring timely resolutions and maintaining communication until issues are fixed.
• Collaborate with internal teams to reduce service delays.
• Manage follow-ups on rental renewals and service scheduling to promote customer retention.
• Spot opportunities for enhancing customer loyalty and suggest additional products or services as fit.
• Maintain accurate customer data in CRM or Excel, including service history and follow-ups.
• Prepare regular reports on customer interactions and outstanding cases.
• Work closely with Sales, Operations, Field Technicians, and Accounts teams to deliver seamless service.
• Gather customer feedback after installation and service visits to assess satisfaction and recommend service improvements.

Required Qualifications and Skills

• Exceptional verbal and written communication abilities.
• Strong skills in building and nurturing customer relationships.
• A customer-centric mindset coupled with effective problem-solving skills.
• Ability to multitask and manage priorities efficiently.
• Proficiency with MS Excel, Google Sheets, and fundamental computer tools.
• Capable of thriving in a dynamic, fast-paced work environment.
• A positive outlook and eagerness to learn and grow.