Client Manager

Overview

Join a mission-driven organization dedicated to creating positive impacts for people and the planet. As a Client Manager, you will play a pivotal role in establishing and leading a professional team at the country level. This position involves delivering diverse training programs and conducting audits related to Information Security and IT Service Management, following standards like ISO 27001 and ISO 20000 alongside BSI benchmarks aligned with current industry best practices.

Primary Duties

• Deliver public and customized in-house training sessions aligned with BSI's quality standards, enhancing attendee knowledge and competencies.
• Conduct thorough audits of client management systems to verify compliance with international standards such as ISO 9001, ISO 27001, and ISO 20000, contingent on relevant training.
• Communicate BSI services and ensure customer needs are addressed effectively during training and audits, enhancing client engagement throughout their journey.
• Provide feedback to aid in the development and improvement of training materials and solutions, incorporating classroom, electronic, and coaching methods.
• Maintain professional qualifications to stay current within your expertise area and engage proactively with colleagues to uphold BSI's training excellence.
• Support sales and marketing teams with technical expertise to foster growth in training offerings.
• Lead audit teams, ensuring all members are well-prepared and maintain strong client and team relationships.
• Offer mentorship to less-experienced auditors and assist in onboarding new team members.
• Plan and schedule workloads effectively to maximize productivity and revenue generation.
• Produce clear audit reports and presentations detailing findings and recommendations, guiding clients on corrective actions and certification decisions per BSI policies.
• Build and nurture productive partnerships with your designated client portfolio to strengthen commercial relationships and identify growth opportunities.

Candidate Profile

• Ability to excel in a fast-paced, process-oriented, and client-focused environment with strong communication and detail orientation.
• Self-driven with excellent organizational skills to manage multiple priorities calmly and efficiently.
• Proficient in IT and system tools necessary for job functions.
• Educational background: Degree in relevant fields or equivalent diploma featuring solid experience in Information Security or IT Service Management sectors.
• Hands-on experience auditing and conducting training in accordance with ISO/IEC standards (9001, 27001, 20000, 42001) and familiarity with relevant industries or governmental bodies.
• Certification as qualified Tutor and HRDC accreditation are advantageous.
• Strong business acumen to accurately interpret management system standards.
• Negotiation skills to address technical issues with client management.
• Effective presentation abilities to communicate audit outcomes professionally to senior audiences.
• High energy and commitment level suitable for a dynamic role involving frequent client engagements and travel.
• Continuous learning aptitude to adapt to evolving business and industry trends.
• Technical fluency to interpret clients' organizational language thoroughly.
• Valid driving license with fewer than six penalty points is required for duties involving travel.

Mandatory Qualifications

• Valid qualifications in at least three of the following standards: ISO 9001 (Quality Management), ISO/IEC 27001 (Information Security), ISO/IEC 20000-1 (IT Service Management), ISO/IEC 42001 (Audit and Incident Management System), Risk Management in Information Security, Data protection frameworks such as GDPR, and PCI-DSS compliance.

About the Company

BSI is a global authority on business improvement and standards development, operating for more than a century. Partnering with over 77,500 clients worldwide and a global community of 15,000 experts, BSI supports multiple industries including automotive, aerospace, built environment, food, retail, and healthcare. Its core values of Client-Centricity, Agility, and Collaboration drive its commitment to enhancing societal trust and promoting sustainable progress through digital transformation and addressing critical global challenges.

BSI is committed to equal opportunity employment and promotes diversity and inclusivity in its workplace.