Car Courier

Position Overview

The Car Courier role involves managing the collection and dispatch of documents, adhering to established rules and timelines to ensure accuracy and efficiency.

Key Duties

• Deliver courteous customer service, including proper greetings and helpful assistance, ensuring air waybill details are correctly completed.
• Handle challenging customer interactions promptly, escalating concerns when necessary, and provide appropriate guidance using available resources.
• Conduct timely pickups and collections at designated client locations, securing signatures and payments or coordinating payments with recipients.
• Liaise with dispatch and operations teams to ensure shipments are delivered and collected on schedule and report any issues such as missing paperwork or undeliverable consignments.
• Drive company vehicles responsibly following traffic regulations, perform routine checks, report mechanical issues, and coordinate timely repairs and renewals like insurance and registration.
• Maintain accurate attendance records and escalate unresolved problems to supervisors.
• Safeguard customer information by following strict confidentiality guidelines during all interactions.
• Commit to personal growth by identifying training needs, setting performance goals in collaboration with management, and striving for skill enhancement.
• Generate timely and precise management information system (MIS) reports as required.
• Provide feedback on policies and procedures to ensure compliance with legal and procedural standards, supporting quality and cost-effective service delivery.
• Comply with quality management standards to maintain high service quality and engage in continuous improvement efforts to optimize systems, reduce costs, and enhance productivity.

Educational and Experience Requirements

• High school diploma, vocational diploma, or equivalent qualification is required.
• At least one year of work experience in a related role is preferred.