Bancassurance Sales Manager

About the Role

Bajaj General Insurance Limited is seeking a Bancassurance Sales Manager with 2 to 3 years of experience to spearhead general insurance sales driven by leads from HDFC Bank's telesales team. The ideal candidate will have a graduate degree or higher (MBA preferred) and experience in bancassurance, insurance sales, telecalling, direct sales, or banking sales. Prior exposure to general insurance sales via bank or call center channels is advantageous.

Primary Responsibilities

• Drive the sale of general insurance policies by converting qualified leads provided by HDFC Bank telesales.
• Engage with potential customers to assess their insurance needs and recommend appropriate products.
• Meet premium, policy issuance, and revenue targets as assigned.
• Maximize conversion rates through diligent follow-ups and robust customer engagement.
• Ensure timely closure of all assigned leads within specified timelines.
• Identify opportunities for cross-selling and upselling within the insurance product range.
• Build and nurture strong working relationships with telesales executives, team leaders, unit heads, and other call center stakeholders.
• Collaborate closely with HDFC call center teams to sustain lead generation and boost business productivity.
• Maintain consistent engagement with telesales teams to enhance lead allocation and conversion success.
• Coordinate effectively with other sales managers on HDFC call center floors to achieve shared goals.
• Conduct regular product training and refresher workshops for telesales callers and onboard new team members with comprehensive training.
• Educate teams on product features, benefits, sales pitches, campaigns, promotions, and compliance requirements.
• Keep call center teams updated on new products and business initiatives.
• Maintain detailed and up-to-date management information systems (MIS) for all assigned leads.
• Ensure systematic opening, tracking, follow-up, and closure of leads, monitoring vital metrics such as lead conversion ratios, sales productivity, lead aging, and closure rates.
• Prepare and submit routine sales and performance reports, analyzing lead trends and recommending improvements.
• Provide end-to-end support for policy issuance processes and assist internal operations teams for smooth service.
• Support customers and HDFC stakeholders with policy servicing queries, claims assistance, and renewal support.
• Adhere strictly to defined service-level agreements, maintaining high customer satisfaction and quality standards.

Key Performance Indicators (KPIs)

• Achievement of assigned premium targets.
• Number of policies issued and lead-to-policy conversion ratio.
• Lead closure timings and turnaround efficiency.
• Productivity of assigned leads and number of training sessions conducted.
• Compliance with SLAs for issuance and claims support.
• Effectiveness in relationships with HDFC call center stakeholders.
• Accuracy and punctuality in MIS reporting and overall business generated through HDFC telesales.

Desired Skills and Qualifications

• Strong aptitude in sales and relationship management.
• Excellent communication and persuasion capabilities.
• Sound knowledge of general insurance products.
• Expertise in managing leads and converting them into sales.
• Customer-focused mindset.
• Proficiency in conducting training and presentations.
• Competence in MIS reporting and data analysis.
• Ability to thrive in a target-driven environment.
• Skillful stakeholder management and team collaboration.

Preferred Candidate Profile

• Experience in bancassurance, insurance sales, telecalling sales support, banking sales, or channel sales.
• Familiarity with general insurance products and policy servicing.
• Proven relationship management experience with call center teams and banking partners.
• Demonstrated success in meeting sales and conversion targets in a lead-driven context.

Additional Information and Benefits

• Eligible for bank holidays according to the partner bank's calendar.
• Attractive performance-based incentives linked to premium achievements.
• Opportunity to engage closely with one of India's largest banking distribution networks.