Back Office Executive

Job Overview

We are seeking a diligent Back Office Executive to join our team in Mumbai, Maharashtra. This role focuses on managing shipment data, coordinating logistics activities, and ensuring smooth operational flow between departments.

Key Responsibilities

• Enter shipment details, delivery logs, and customer data accurately into company records.
• Monitor courier shipments and update tracking information regularly within the system.
• Coordinate with delivery personnel and warehouse teams to get timely dispatch and delivery updates.
• Generate daily, weekly, and monthly reports related to deliveries and key performance indicators.
• Address customer inquiries and complaints received via email or phone, escalating issues to appropriate departments when necessary.
• Maintain precise documentation of incoming and outgoing consignments for record-keeping.
• Assist with billing and invoicing activities as required.
• Ensure that all relevant documents such as proof of delivery and consignment notes are filed and archived systematically.
• Support adherence to company policies and logistics compliance requirements.
• Work closely with front office, logistics, and customer service teams to ensure seamless operations.

Eligibility

Open to candidates who can effectively manage data and coordination tasks within a logistics environment.