Assistant Store Manager

Position Overview

The Assistant Store Manager plays a crucial role in ensuring superior customer service is delivered by the retail team, equipping them with necessary skills and support to drive sales effectively. This role supports the Store Manager in achieving efficient and profitable store operations in line with company policies. Additionally, the Assistant Manager assumes complete responsibility for the store operations during the Store Manager's absence and actively promotes the company’s Loyalty Program to boost repeat business. They also provide valuable input on staff and product performance to the Store and Area Managers.

Key Responsibilities

• Maintain a fashionable and well-groomed appearance while staying informed about the latest products to minimize stock losses.
• Continuously update knowledge of new trends, products, and fashion directions to meet and anticipate customer demands.
• Ensure retail staff possess the skills necessary for delivering top-tier customer service aimed at maximizing sales.
• Assist the Store Manager in executing operating procedures that align with company standards.
• Uphold adherence to all brand and company policies among all staff members at all times.
• Conduct regular audits of store administration and promptly resolve any issues identified.
• Manage daily scheduling, staff leave, and address grievances effectively.
• Consistently maintain visual merchandising standards according to established guidelines.
• Promote the Club Apparel Loyalty Program to encourage repeat purchases.
• Provide ongoing feedback to Store and Area Managers regarding employee performance and product status.
• Maintain vigilance regarding store security to prevent negligence or loss.
• Stay knowledgeable about different brands within the group to enable suggestive selling techniques.
• Be physically capable of standing for long periods and handling heavy lifting as part of store responsibilities.