Assistant Retail Manager

Company overview

Timezone is an international entertainment and amusement-arcade chain with more than 200 outlets worldwide. In Singapore alone, the brand operates 15 locations and continues to grow. As the company expands, it is looking for energetic people to be part of the team and contribute to that growth.

Role summary

This position supports the day-to-day running of a venue, with a focus on sales results, profitability, guest satisfaction, team leadership, stock control, and operational standards.

Key responsibilities

• Oversee daily venue operations and help drive sales and profitability while ensuring every guest enjoys a high-quality service experience.
• Partner with the Operations Manager to work toward venue targets and key performance indicators.
• Review sales and performance data regularly, then recommend practical actions based on the findings.
• Train and guide staff on systems, operating procedures, service expectations, and venue presentation standards.
• Keep the team informed about current promotions and marketing campaigns.
• Manage cost control and accurately balance cashier collections and cash records.
• Handle guest complaints and feedback in a professional and effective manner.
• Keep the team motivated and committed to delivering strong customer service.
• Offer ongoing coaching and constructive feedback to support team improvement.
• Track inventory processes to reduce shrinkage and maintain accurate stock records.
• Prepare weekly duty rosters based on expected daily traffic.
• Monitor staff turnover and absenteeism.
• Carry out annual performance reviews for team members.
• Record incidents as required by the business.

Candidate profile

• The role calls for at least 4 years of experience in a large retail setting in a supervisory capacity.
• Applicants should have strong analytical ability and a sharp eye for detail.
• Prior leadership experience is essential.
• Integrity and a strong sense of accountability are important for success in this role.
• Excellent communication and interpersonal skills are required.
• The ability to lead a mixed team of full-time and part-time staff is necessary.
• Applicants should be proactive and capable of solving problems creatively.
• Comfort with computers, operational systems, and company software is needed.

Benefits

• Enjoy a lively and engaging work environment.
• Performance-linked incentives are offered.
• There are opportunities to grow and progress in your career.
• Medical and dental coverage is included.
• Birthday leave and a birthday voucher are provided.
• Long-service recognition is available, with awards of up to $2000.

Working pattern

• The roster runs from Monday to Sunday, with 2 days off each week.
• Weekend and public holiday availability is required.
• Each month includes 1 Friday off, 1 Saturday off, and 1 Sunday off; the remaining off days are usually scheduled on quieter weekdays.