Arabic-Speaking Receptionist at Premier Inn Hotels in Doha

Job Overview

Join Premier Inn Hotels in Doha as a Receptionist fluent in Arabic, bringing enthusiasm and a warm personality to greet and assist guests through check-in and check-out. Your ability to adapt to a fast-paced environment and manage guest expectations with a genuine, approachable demeanor is essential. Managing financial transactions accurately and maintaining detailed records will be part of your daily responsibilities.

Main Responsibilities

• Warmly receive guests, visitors, and suppliers; answer incoming calls promptly and professionally following brand standards.
• Respond to guest inquiries regarding promotions, room rates, activities, and local events, ensuring accurate information sharing.
• Process payments in line with cash handling guidelines; efficiently manage bookings and cancellations.
• Identify opportunities for corporate partnerships and foster long-term relationships.
• Encourage and respond to online customer feedback and reviews to enhance the hotel’s reputation.
• Handle all general administrative tasks including emails, correspondence, and filing to maintain smooth reception operations and maintain adequate stock of supplies.
• Coordinate effectively with internal departments to address guest requests and resolve complaints promptly.
• Uphold guest safety in compliance with established safety protocols and guidelines.

Qualifications & Experience

• At least one year of experience as a Hotel Receptionist in a Front Office department.
• Proficient with Opera (PMS) software.
• Fluent in Arabic—speaking, reading, and writing.
• Customer-focused with exceptional communication skills.
• Keen attention to detail and capable of working calmly under pressure.
• Flexible, proactive, and able to work both independently and collaboratively.
• Strong organizational abilities and commitment to excellent guest service.

Benefits

• Competitive salary package including accommodation, transportation, and medical insurance with dental coverage.
• Airfare allowances and well-structured work hours promoting work-life balance.
• Opportunities for career advancement supported by a culture of promoting from within.
• Supportive and engaging company environment embracing strong core values with an emphasis on customer-centric service.

Company Culture

Premier Inn fosters a culture where employee skills and careers grow alongside the company’s expansion. Committed and driven individuals are encouraged to develop within various departments, embodying company values and focusing on exceptional customer service. A supportive workplace ensures team wellbeing and career fulfillment.