AR Callers - Patient Appointment and Insurance Coordinator

Role Overview

This position involves coordinating patient appointments and verifying insurance details to ensure efficient access to healthcare services. The role supports both administrative and clinical workflows within a healthcare setting.

Primary Responsibilities

• Manage scheduling including booking, rescheduling, and cancelling patient appointments as per guidelines.
• Confirm patient insurance eligibility and benefits ahead of appointments.
• Determine patient financial obligations such as copayments, deductibles, and unpaid balances before scheduled visits.
• Contact patients by phone to collect any due copays, deductibles, or outstanding amounts.
• Review insurance verification outcomes for any coverage restrictions and inform relevant staff members of findings.
• Upload patient insurance cards, photo IDs, and necessary forms into the Electronic Medical Record (EMR) system.
• Confirm Primary Care Physician assignments when mandated by insurance companies.
• Direct clinical questions and patient messages through the EMR to the appropriate clinical personnel, including creating and assigning Jelly Bean tasks.
• Handle and distribute incoming fax communications to proper departments or staff.
• Assist patients with fundamental billing questions and forward complex billing issues to designated staff.
• Provide general assistance for both administrative and clinical workflows as requested by the customer.

Compensation

The position offers a salary range from 20,000 to 35,000 INR per month.