Administrative Manager

Position Overview

We are looking for a seasoned and highly organized Administrative Manager to join a prominent private healthcare clinic located in London's elite medical district. This role presents an excellent opportunity for a proactive administrative leader to facilitate the efficient operation of a state-of-the-art, patient-centric clinic. Collaborating closely with the Centre Manager, you will oversee the clinic's daily administrative activities, lead the front-of-house team, and ensure that every patient experiences exceptional service.

Responsibilities

• Lead and support teams responsible for administration and reception duties.
• Partner with the Centre Manager to guarantee smooth clinic operations.
• Organize staff schedules, handle training, evaluate performance, and delegate daily tasks effectively.
• Serve as the principal contact for patient inquiries, feedback, and complaints.
• Manage appointment bookings, patient records, and all clinic correspondence.
• Facilitate patient onboarding and the use of electronic patient record systems.
• Handle payment processing, invoicing, and insurance-related paperwork.
• Ensure adherence to GDPR, health & safety standards, and internal clinic policies.
• Collaborate with clinical and front-of-house personnel to support seamless patient pathways.

Qualifications and Skills

• Prior experience in medical administration or a closely related healthcare environment.
• Demonstrated leadership or supervisory capabilities within a team setting.
• Excellent organizational aptitude coupled with strong communication skills.
• Proficient in Microsoft Office suite and familiar with appointment management software.
• Meticulous attention to detail and a professional, patient-oriented approach.
• Experience in private healthcare settings is highly advantageous.

Employment Details and Benefits

• Annual salary ranging from £40,000 to £55,000, commensurate with experience.
• Full-time position requiring 37.5 hours per week, Monday through Friday.
• 25 days of annual leave in addition to public holidays.
• Inclusion in the company pension plan.
• Access to a staff travel loan.
• Comprehensive training and professional development opportunities.
• A chance to become part of a respected and expanding healthcare organization.

Additional Information

This role is based entirely on-site in London W1. Candidates must possess the legal right to work within the UK and be able to commute reliably to the clinic. The position is subject to the Rehabilitation of Offenders Act 1975; therefore, applicants will undergo a Disclosure and Barring Service (DBS) check to verify any past criminal records.