Account Supervisor

Position Overview

We are actively looking for a full-time Account Supervisor to join our team in New York, NY. At BBH, account management professionals serve as vital business partners, both externally with clients and internally within cross-functional teams. The role demands a profound understanding of the client's business to help foster the right environment where outstanding work can thrive, driving success and growth for both clients and the agency.

Key Responsibilities

• Develop and maintain strong client relationships based on consistent high-level delivery and strategic insight into the client’s business.
• Communicate regularly with clients to update on project status and coordinate with team members to address client requests effectively.
• Gain a comprehensive and strategic understanding of clients’ businesses and market environments to align agency outputs with client goals.
• Serve as the primary agency expert on client businesses and marketing teams.
• Identify and pursue opportunities for organic growth within existing client accounts and collaborate with team members to initiate new projects.
• Demonstrate an entrepreneurial and proactive mindset by seeking new business opportunities in the marketing sector.
• Collaborate closely with strategy and creative teams to deliver the best agency capabilities to clients.
• Ensure projects are adequately staffed by involving appropriate agency members as needed.
• Promote a positive and collaborative team atmosphere across the account and wider agency.
• Lead project management efforts by guiding account managers, coordinating with departments to ensure smooth operations, and intervening to course-correct projects when necessary.
• Work closely with account, finance, operations, and production teams to manage project finances and maintain profitability.
• Act as the central figure during production phases to partner with creative and production teams, ensuring smooth and enjoyable client management.
• Exhibit meticulous attention to detail to guarantee all campaign elements are delivered punctually, within budget, and meeting the highest creative standards.

Qualifications and Skills

• At least 4 years of relevant experience in client service or brand marketing.
• Solution-focused approach with a proactive attitude toward managing upward communications.
• Proven ability to handle multiple projects simultaneously with strong organization skills.
• Exceptional attention to detail and organizational capabilities.
• Excellent verbal and written communication skills.
• Strong interpersonal abilities to foster teamwork and client relationships.
• A keen enthusiasm for creativity and innovation.