Account Manager

About Airtel

Established in 1995, Airtel is dedicated to providing global connectivity and unlocking vast opportunities. Serving almost 96% of India's population, Airtel supports advanced technologies like 5G, IoT, IQ, and Airtel Black, while focusing on impactful consumer-centric solutions and ecological responsibility.

Our Culture

At Airtel, employees experience a culture of creating substantial impact, embracing early ownership, and exploring diverse career paths. You will have the opportunity to influence both internal and external customers by delivering innovative ideas and solutions on a massive scale. This environment encourages exceeding expectations, challenging conventions, and seizing opportunities to innovate, offering a broad canvas for professional growth.

Role Purpose

The Account Manager plays a central role in driving business growth within an assigned territory by focusing on offerings such as Data (Internet Bandwidth, MPLS, Cloud), Voice (Postpaid), Broadband, and Fixed Line services. This role acts as the primary interface for customers across these product lines to nurture relationships and expand market share and revenue from both new and existing clients.

Key Responsibilities

• Establish and nurture durable client partnerships.
• Achieve revenue targets in Data, Voice, and Fixed Line domains.
• Secure new customer acquisitions and expand business within existing accounts.
• Facilitate cross-selling across multiple product lines.
• Maintain a healthy pipeline of prospects with regulated development stages.
• Monitor competitor strategies and gather market intelligence.
• Negotiate contracts effectively to maximize revenue outcomes.
• Ensure the fulfillment of client requirements through timely delivery of solutions.
• Resolve customer issues either independently or via internal teams.

Reporting Structure

Reports to the Team Leader or Zonal Sales Manager.

Knowledge and Competencies

• Fundamental understanding of technology products and services.
• Strong orientation towards customer service.
• Skilled in key account planning and management.
• Capability to engage effectively with CXO-level executives.
• Sound commercial awareness and creative problem-solving abilities.
• Sharp analytical thinking.

Leadership and Behavioral Traits

• Customer-focused mindset.
• Ability to collaborate and influence stakeholders at various levels.
• Proactive and responsible ownership attitude.
• Quick adaptability and eagerness to learn.
• Competence in managing change.
• Excellence in execution.

Qualifications and Experience

The ideal candidate is a graduate, preferably with a B.Tech or B.E degree, and brings at least two years of relevant B2B field sales experience.

Interactions

• Internal Coordination: Works with distribution, network, service, and HR teams.
• External Coordination: Interfaces regularly with customers.