Account Manager

About Beacon Events

Beacon Events is an international organizer specializing in conferences, exhibitions, and digital experiences that have served senior executives, leaders, and government officials globally for over two decades. The company develops independent programs guided by research and combines academic insight with commercial knowledge to generate practical outcomes. Their focus on superior content, strategic networking, and actionable ideas enables meaningful industry connections, with flagship events like IMARC, Resourcing Tomorrow, and collaborative initiatives alongside the Saudi government such as Future Minerals Forum and Saudi International Iron & Steel Conference. Utilizing expert personnel, advanced technology, and market insight, Beacon Events continues broadening its global impact to empower businesses and individuals.

Role Overview

The Account Manager will oversee the company's largest and most strategically significant client accounts. Positioned at the crucial transition between Sales and Delivery, this role involves being the lead contact after deal closure, managing client relationships in full, and guaranteeing seamless execution of commitments.

Key Responsibilities

• Immediately take charge of major new accounts post-contract.
• Conduct thorough handovers from Sales to ensure all information is retained accurately.
• Develop a strong understanding of client objectives, success criteria, and expectations.
• Act as the primary liaison for daily client interactions.
• Establish and nurture trusted relationships with essential client stakeholders.
• Anticipate and manage client expectations proactively to mitigate risks.
• Coordinate closely between clients and internal departments such as marketing, production, and operations to define, track, and deliver required outputs on schedule.
• Translate client needs into detailed briefs for internal teams.
• Follow up and resolve issues promptly to maintain project momentum.
• Hold regular progress meetings and provide updates and reports for each account.
• Monitor account health, delivery status, and client satisfaction continuously.
• Supply leadership with consistent performance reports regarding accounts.
• Identify recurring challenges or procedural shortcomings and help enhance account management processes.
• Ensure sponsorship commitments are honored as per contracts, manage contract variations, and perform post-event evaluations.

Requirements

• Demonstrated experience in account management, client services, or related client engagement roles.
• Proven capability handling large-scale, value-heavy, or strategically important account portfolios.
• Experience collaborating cross-functionally within teams to execute client deliverables.
• Fluency in spoken and written English and Arabic is mandatory.
• Exceptional interpersonal abilities to build and manage client relationships effectively.
• Strong organizational aptitude, adept at managing multiple accounts and deliverables simultaneously.
• Confident communicator with both clients and internal colleagues.
• Self-driven problem-solving mindset and proactive ownership of responsibilities.
• Commercial acumen with insights into factors influencing account retention and expansion.
• Ability to remain composed under pressure, handling competing deadlines and priorities smoothly.

Preferred Qualifications

• Familiarity with CRM or project management software such as HubSpot or Basecamp is advantageous.