Account Manager

About the Role

We are seeking a commercially astute Account Manager to significantly contribute to Jade Software Corporation's ongoing expansion. As a decisive collaborator with our customers, you will nurture and develop strategic partnerships, identify new growth avenues, and deliver outstanding outcomes. Beyond typical account duties, you will address critical business problems and help steer the development of innovative products.

You will work closely with Product, Marketing, and Leadership teams, integrating market intelligence, customer insights, and commercial knowledge to support broader growth initiatives. This opportunity allows you to foster significant relationships with clients across New Zealand and Australia, contributing directly to an evolving and impactful industry.

Key Responsibilities

• Establish and nurture long-lasting, strategic partnerships with primary customers.
• Develop a comprehensive understanding of client objectives, business challenges, and drivers.
• Provide continual value through proactive engagement, service evaluations, and solution-driven support.
• Identify and pursue expansion opportunities by upselling, cross-selling, and introducing new services.
• Analyze market trends and customer needs to effectively position Jade’s product offerings.
• Prepare persuasive business cases highlighting value and return on investment.
• Develop and implement strategic account plans aligned with customer goals and Jade’s growth strategy.
• Manage sales pipelines, opportunity tracking, forecasts, and reporting reliably.
• Collaborate with cross-functional teams to ensure excellent delivery and customer satisfaction.
• Consistently meet or surpass revenue and growth targets with accurate forecasting and planning.
• Support a high-performance, customer-centered sales culture.

Candidate Profile

• Minimum of three years’ experience in SaaS, technology sales, or account management, preferably within FinTech, Financial Services, Compliance, Risk, or Financial Crime industries.
• Proven track record managing and expanding strategic customer accounts, achieving sales objectives reliably.
• Excellent communication, relationship-building, presentation, and negotiation abilities.
• Confident stakeholder engagement across all levels with strong influence skills.
• Commercially astute with a customer-first mindset.
• Analytical capabilities to translate market data into actionable growth opportunities.
• Familiarity with CRM systems and sales forecasting tools, ideally HubSpot.
• Strong organizational skills enabling management of multiple priorities simultaneously.
• Collaborative team player who values shared success.

Why Join Jade Software Corporation?

Jade Software is a well-established New Zealand technology firm with a global presence, recognized for innovative problem-solving and creating impactful, data-driven solutions. Our culture highlights being Customer Led, Audacious Together, and Dependable by Default. We emphasize meaningful customer outcomes, team collaboration, and ownership of commitments to drive trust and value creation.

We maintain an office-first working model that encourages collaboration, connection, and work-life balance.

Benefits

• Comprehensive health, life, and income protection insurance.
• Enhanced parental leave benefits.
• Allocated time to engage with your community.
• Continuous learning and career development opportunities.
• A flexible and supportive workplace environment that fosters personal and professional growth.

Diversity & Inclusion

We believe that diverse perspectives strengthen our team. Applications from all backgrounds are encouraged as we strive to maintain an inclusive environment where every individual can excel.

Application Invitation

If you are an accomplished account manager seeking a role to influence growth and success in a dynamic setting, we invite you to apply and be part of Jade’s journey.