Mahienour Saeed

About

Dedicated sales-oriented professional with nearly two years of experience in international service and sales roles supporting U.S.-based clients. Experienced in customer support, outbound sales, upselling, and relationship management across major accounts including AT&T, FedEx, Amazon, and DME services.

Experience

• Customer Service Representative
  Teleperformance
  Sep 2025 – Present
• Customer Service Representative
  Sutherland Global Services
  Feb 2024 – Jul 2025
• Cold Calling Sales Representative
  IBS
  Oct 2023 – Dec 2023
• Customer Service Representative
  Majorel
  Jan 2023 – Jul 2023

Education

• Bachelor's degree
  Faculty of Business (Commerce) English Section
  Finance · 2021 – Jun 2026

Skills

• Communication
• Time Management
• Problem Solving
• Sales
• CRM
• Team Collaboration
• Customer Retention
• Customer Service
• Microsoft Office
• Upselling
• Technical troubleshooting
• Cross-selling
• Active Listening
• Empathy
• English
• Arabic

Courses & certifications

• Summer Internship Program · CIB · 2022

🗣️ Languages

• English · Fluent
• Arabic · Native