Workplace Ambassador

Role Overview

The Workplace Ambassador is responsible for providing comprehensive office and facility support through various activities including audits and workspace management. This role demands excellent communication and relationship management skills as it serves as the primary point of contact for landlord queries and escalations. The coordinator handles issues related to building services, collaborates with vendors, and oversees resources including furnishings, fixtures, and equipment.

Key Responsibilities

• Monitor and manage general maintenance tasks within the facility.
• Schedule and coordinate service visits alongside property managers and vendors.
• Offer hospitality and assistance to guests, visitors, and employees at client sites.
• Address and resolve problems associated with building services such as janitorial work, conference rooms, workstations, furnishings, printers, and meal/snack services.
• Assist in scheduling and ensuring maintenance activities are completed within SLA guidelines.
• Collaborate with internal departments such as IT and Security.
• Conduct thorough inspections to identify issues, documenting and assigning tasks accordingly.
• Proactively identify and implement improvements, following through with action plans.
• Suggest cost-saving initiatives on a monthly basis.
• Organize special events in support of client or corporate real estate (CRE) objectives.
• Manage facility-related contracts on behalf of the client as a managing agent.
• Hold discussions with vendors and suppliers to establish goals, performance metrics, and conduct reviews.
• Serve as the main contact for landlord inquiries and escalations.
• Maintain local liaison roles with client IT teams, data centre providers (HVAC, UPS, communications), and security for print access.
• Foster strong relationships with clients and landlords to enhance customer satisfaction and service delivery.

Candidate Profile

• Excellent interpersonal, communication, and organizational capabilities.
• Strong customer service orientation with the ability to multitask and work autonomously without direct supervision.
• Professional demeanor with proficiency in MS Office and exceptional written and spoken communication skills.
• Demonstrates high levels of motivation, punctuality, flexibility, and integrity.
• Fluency in both English and French, in written and verbal forms.

Professional Experience and Qualifications

• Minimum two years of experience in facilities or property management, or related sectors.
• Working knowledge of real estate, telecommunications, furniture, accounting, and building systems.
• Proficient in organizational and PC skills, particularly Microsoft Word and Excel.
• Experience in training multi-functional teams is advantageous.
• Background in hospitality is considered a plus.
• An enthusiasm for continuous improvement and adopting new technologies.