Warehouse Coordinator

Job Overview

The role is dedicated to managing sales communications, customer enquiries, and order coordination to ensure quality service delivery that drives incremental cash sales.

Key Duties

• Manage sales calls, enquiries, orders, and customer communications to address questions and complaints effectively.
• Convey detailed information about orders, product requirements, stock availability to customers, sales teams, and relevant departments.
• Assist Customer Service Representatives at the factory with preparing products for confirmed orders via the JDE system, supporting production planning through target setting and delivery scheduling.
• Organize product samples for customer requests.
• Process shipping documentation including delivery paperwork and invoice generation for direct deliveries.
• Handle cash receipts, invoicing, cash deposits, posting, and reconciliation tasks.
• Maintain accurate records of material receipt and delivery, cash invoices, deposit slips, receipts, and delivery notes.
• Coordinate with CSRs to accommodate customer-requested changes for partial or full deliveries.
• Oversee product movements including management of excess, slow-moving, near-expiry stock, and coordinating new product launches and updates.
• Arrange express transportation for urgent internal transfers or small package deliveries.
• Verify prices through DAX or provide quotations using CRM systems, maintaining documentation for future reference after consultation with management.
• Lead and supervise showroom staff by delegating tasks and ensuring smooth operations.
• Manage material return issues by following established procedures.

Qualifications and Skills

• Minimum of 2 years’ experience in sales, customer service, and logistics.
• Proven customer management skills.
• Proficiency in English, both written and spoken; functional knowledge of Arabic is required.
• Experience using DAX system and Microsoft Office programs including Word, Excel, and Outlook.
• Strong communication and interpersonal skills.
• Preferred: Experience in a high-volume manufacturing environment, fluency in a third language, and advanced IT literacy.