Waiter / Waitress

Job Overview

We are seeking motivated and energetic Food & Beverage professionals to enhance their career progression by joining our team at City Centre Rotana Doha. The role involves providing exceptional service to guests, ensuring a memorable dining experience.

Key Responsibilities

• Execute all tasks required to serve food and beverages aligning with the hotel's performance standards.
• Welcome and seat patrons, delivering service that is professional, discreet, and personalized.
• Gain comprehensive knowledge of the assigned outlet's food and beverage menu to offer informed recommendations to customers.
• Continuously evaluate the quality of food and drinks served to guests.
• Maintain excellent customer relations by responding effectively to complaints and inquiries.
• Uphold cleanliness and hygiene protocols within the outlet and ensure all service equipment is well maintained.
• Carry out all service setup and breakdown activities before, during, and after service periods (management of mis-en-place and mis-en-scene).
• Minimize waste, damage, and spoilage during service.
• Employ up-selling strategies proactively to exceed guest expectations and boost revenue.

Qualifications & Experience

Applicants should ideally hold a diploma or degree in hospitality or have undergone vocational training in food and beverage service. Prior experience as a waiter or waitress in a busy dining environment is preferred. Proficiency in English and strong interpersonal and guest service skills are essential.

Skills & Competencies

The successful candidate will be proactive, personable, and passionate about customer service. Ability to remain calm under pressure and attention to detail are crucial. Competencies required include adaptability, customer focus, appreciating diverse backgrounds, accountability, teamwork, and a thorough understanding of the job.