Urgent Hiring for Collection/Recovery Executive at Creativelipi Webtech

About Creativelipi Webtech

Creativelipi Webtech is a Google Partner and IT solutions advisory firm specializing in digital marketing services. After successfully serving Western markets for over a decade, the company is now expanding domestically. From a modest five-person team in 2003 to over 250 employees located across Maryland (USA), Noida, and Faridabad (India), Creativelipi provides comprehensive digital services including e-commerce and responsive web development, content writing, social media optimization, SEO, PPC, and online reputation management.

Role Overview

We are urgently seeking Collection/Recovery Executives based in Noida to manage overdue customer accounts, negotiate repayments, and recover dues while ensuring compliance with RBI/FEMA and company policies. This role requires skillful communication, adherence to ethical guidelines, and coordination with various teams to maximize recovery efficiency.

Primary Responsibilities

• Manage assigned portfolios ranging from X-day to 90+ days past due for retail, credit card, personal loan, and auto loan accounts.
• Contact delinquent customers primarily by phone to facilitate repayments.
• Negotiate payment arrangements and settlements within defined authority limits to achieve monthly recovery targets.
• Locate customers who are difficult to trace using field visits and reference verification.
• Maintain accurate records by updating CRM or collector applications with disposition codes, promised payment dates, and customer feedback daily. Issue receipts and preserve collection documentation.
• Ensure compliance with Fair Practice Code and RBI guidelines, avoiding harassment and making calls only during permitted hours (8 AM to 7 PM), maintaining professionalism throughout communications.
• Collaborate with legal teams, field agents, and repossession teams for handling difficult cases; initiate legal notices as necessary.
• Prepare and submit daily collection reports, cash deposit slips, and weekly performance summaries to the Team Lead.

Qualifications and Skills Required

• Educational background: Graduation in any field preferred; 12th standard plus relevant experience also acceptable.
• Experience: Between 6 months and 2 years in collections, telecalling, BFSI sales, or recovery roles. Candidates without experience but with strong communication skills may apply.
• Skills needed include strong negotiation and persuasion abilities; fluency in Hindi and local language; basic proficiency in English; familiarity with MS Excel and CRM software is a plus.

Performance Indicators

• Resolution rate measuring percentage of accounts successfully resolved.
• Collection efficiency comparing actual amount collected to target.
• Promise-to-pay (PTP) conversion rates focusing on keeping and following up on commitments.
• Compliance score aiming for zero complaints or audit issues.

Compensation and Benefits

The role offers a fixed salary complemented by performance-based incentives and conveyance allowances for field duties.

Additional Information

Candidates interested in applying are requested to contact via phone at 8586006082 for further details and to initiate the hiring process.