Therapy Continuity Coordinator

About Dreem Health by Sunrise

Dreem Health is a pioneering digital sleep clinic that simplifies sleep care by eliminating long delays and in-lab tests. Using patented technology from Sunrise, patients undergo home-based testing, receive expert telehealth consultations, and follow tailored treatment plans designed for ease and effectiveness. The company is dedicated to transforming the fragmented, confusing process of sleep healthcare to provide accessible and high-quality care across the United States.

Founded on innovative jaw movement research, Dreem Health developed a chin-based diagnostic tool enabling remote diagnosis of sleep disorders. This innovation has grown into a comprehensive sleep health platform that integrates advanced technology with clinical care directly delivered to patients nationwide.

The team, including more than 100 clinicians, engineers, and operators spread across the US and Europe, shares the mission of making sleep care universally accessible. Backed by over $50 million in funding, Dreem Health aims to address the needs of over a billion individuals globally who currently lack adequate sleep disorder care.

Your Role

As a Therapy Continuity Coordinator, you will play a vital role in ensuring patients stay engaged with their therapy after initial treatment. This position involves proactive patient outreach and retention efforts geared towards supporting those enrolled in the internal PAP therapy programs, reducing patient churn, encouraging timely reorder cycles, and ensuring a smooth resupply process.

Reporting to the Customer Success Manager, you will contribute directly to the company's recurring revenue stability by applying compassionate communication and organized operational support within a tech-driven environment.

Key Responsibilities

• Manage the transition phase between treatment setup and long-term therapy resupply in partnership with Sleep Technologists.
• Use AI-enhanced care platforms to facilitate seamless patient engagement.
• Collaborate closely with clinical, billing, and operations departments.
• Track and report on patient engagement and reorder metrics to support scalable business operations.
• Conduct timely and proactive resupply communications with patients.
• Adhere to structured workflows aimed at patient retention.
• Maintain precise records for reorder tracking.
• Communicate empathetically and professionally with patients.
• Identify and escalate clinical or billing issues as needed.
• Support adherence monitoring initiatives to optimize patient therapy outcomes.

Qualifications and Skills

• Minimum of two years’ experience in healthcare coordination, durable medical equipment (DME), or patient care navigation.
• Prior experience with PAP/CPAP therapy resupply is highly preferred.
• Excellent communication skills with empathy and professionalism in patient interactions.
• Ability to work independently in a remote, fast-paced environment while coordinating with diverse teams.
• Proficiency using digital care platforms and healthcare technologies.
• Strong data-oriented approach with attention to task tracking, documentation accuracy, and compliance with structured processes.
• Skilled in proactive patient outreach and ensuring meticulous follow-up.
• A strong commitment to enhancing patient experience, therapy adherence, and continuity of care.
• Operational mindset with a focus on process automation and efficiency.
• Availability to work during Central Standard Time business hours.

Our Core Principles

The Sunrise Group values clarity, simplicity, trust, collaboration, optimism, and compassion. These principles underpin all our actions and workplace culture.

Employee Benefits

• Engage in meaningful work directly improving patient lives.
• Join a multinational team spanning the US, France, and Belgium.
• Annual team retreats to foster unity and growth.
• Comprehensive health coverage including medical, dental, and vision plans.
• Complimentary One Medical membership for all employees.
• 401(k) retirement plan with company matching contributions.
• Generous paid time off including 20 vacation days, 10 holidays, and 80 hours of sick leave annually.
• Internet service stipend to support remote work.

Compensation

The hourly rate ranges from $25 to $27, depending on candidate experience.

Additional Information

Dreem Health/Sunrise embraces diversity and inclusion as an Equal Opportunity Employer, welcoming people from all backgrounds to foster an inclusive and respectful workplace, free from discrimination or harassment.