Telesales Executive
Dwarka, Gujarat, India · Full Time
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- Experience
- 1+ yrs
- Salary
- INR 15,000 – INR 25,000 / month
- Openings
- 1
- Posted
- 3 மணி நேரம் முன்
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
Singhania Overseas Limited is seeking a dedicated Telesales Executive to join the Delhi office, reporting directly to the Sales Manager. This full-time role involves managing high-volume B2B sales-qualified leads primarily through phone calls and WhatsApp communications, focusing on categories such as luggage, bags, sanitaryware, and hardware.
Key Responsibilities
- Engage and qualify inbound leads sourced from IndiaMART, JustDial, company website, and WhatsApp campaigns.
- Conduct systematic calls to assess buyer intent, order volume, product interest, budget, and geographic location before transferring leads to sales staff.
- Manage a demanding call load of 60 to 100+ dials daily while maintaining adherence to call scripts and professional tone.
- Develop trust with price-conscious and often cold-called B2B buyers, quickly discerning serious customers from less interested parties.
- Perform persistent follow-ups on unresponsive leads through calls and WhatsApp until a lead is qualified or disqualified.
- Accurately record call results, lead status, and required next steps in Zoho CRM immediately after each interaction.
- Seamlessly transition qualified leads to appropriate category sales representatives with comprehensive context.
- Achieve daily and weekly targets for calls and qualified leads.
- Report recurring lead objections or data quality problems to the Sales Manager to enhance lead targeting effectiveness.
Essential Requirements
- Minimum 1.5 years' experience in telecalling roles specifically within B2B lead platforms such as JustDial or IndiaMART.
- Demonstrable ability to handle high call volumes while ensuring high-quality lead qualification.
- Fluency and ease using WhatsApp as a communication channel for lead follow-ups alongside calls.
- Proficient spoken Hindi and English for professional B2B conversations, distinct from retail or consumer sales scripts.
- Basic computer skills with competence in real-time CRM data entry, ideally Zoho CRM.
Preferred Qualifications
- Experience in qualifying leads related to import/trading, hardware, sanitaryware, bags, or similar B2B product sectors.
- Prior use of Zoho CRM or related telecalling/CRM platforms.
- Consistent achievement of daily call and lead qualification targets.
Skills & Competencies
- Ability to sustain high call volumes with adherence to scripts.
- Rapport-building expertise for skeptical and low-trust B2B clients.
- Accurate and efficient lead qualification separating genuine buyers from uninterested contacts.
- Proficiency in WhatsApp usage to support sales communications.
- Strong discipline in CRM usage with real-time and accurate information logging.
Compensation and Career Growth
The role offers a fixed salary between 15,000 and 25,000 INR plus performance-based incentives for each qualified lead or conversion. There is potential to advance to Senior Telecaller or Inside Sales Lead positions, contingent on lead volume and conversion performance.