Telephone Operator at Hotel Indigo Dubai Downtown

About Hotel Indigo Dubai Downtown

At Hotel Indigo Dubai Downtown, every interaction is an opportunity to brighten someone's day. We are dedicated to delivering unique and memorable guest experiences rooted in the vibrant local neighborhood, combining intriguing design and local flavors. Our diverse team members contribute their own unique personalities to creating an inspiring and welcoming environment.

Role Overview

As a Telephone Operator, you will serve as the auditory face of the hotel, ensuring that each call—whether from guests or internal staff—embodies warmth, professionalism, and efficiency. Your role will include managing incoming and outgoing calls, providing insightful information about the hotel and its surroundings, directing calls to appropriate departments, and responding confidently to various inquiries. Your contribution is vital in maintaining smooth communication flows across hotel operations, accurately recording guest requests, and adhering to emergency protocols as per standards.

Key Responsibilities

• Answer internal and external calls courteously and professionally.
• Provide guests with helpful information about the hotel facilities and nearby neighborhood attractions.
• Facilitate communication by connecting callers to relevant hotel departments.
• Maintain accurate logs of guest requests and messages.
• Implement emergency handling procedures consistent with hotel policies.

Candidate Profile and Skills

The ideal candidate will have previous experience as a telephone operator within the hospitality industry. Strong communication abilities, a calm disposition, multitasking skills, and a commitment to exceptional guest service are essential. A warm and friendly demeanor combined with attention to detail will help foster positive guest relationships. Familiarity with Opera Property Management System (PMS) is advantageous.

What We Offer

Joining our global organization provides a broad range of opportunities and a diverse work environment. We value individuality and offer competitive remuneration and benefits. Comprehensive training and personalized development support will be provided to help you integrate smoothly and grow your career at IHG.

Additional Information

If you do not meet every qualification listed but believe you would excel in this role, we encourage you to apply and start your journey with us.