Store Manager - Fashion at Chalhoub Group, Jeddah (Westfield Mall)

About Chalhoub Group

With a legacy spanning more than seventy years, Chalhoub Group stands as a leading partner and creator of luxury experiences across the Middle East. The Group operates over 950 stores, numerous online platforms, and mobile applications, representing a portfolio of 10+ owned brands and distributing over 400 international premium names in fashion, beauty, jewelry, watches, eyewear, and art de vivre. Focused on innovation and sustainability, Chalhoub Group is committed to building a diverse and inclusive workplace culture and aims to achieve Net Zero by 2040.

Key Responsibilities

• Represent the brand and its values through exemplary conduct and communication in customer and team interactions.
• Develop, execute, and track the store’s action plan to meet sales targets and key performance indicators.
• Utilize customer database management to strengthen client relations and foster sales growth opportunities.
• Monitor current trends, product developments, and competitor activities and communicate insights to back-office teams.
• Embrace a hybrid sales approach by integrating online and offline point-of-sale channels.
• Lead, inspire, and develop the team by sharing a clear vision aligned with business goals.
• Recruit, nurture, and retain talented team members to ensure effective performance.
• Create a respectful, fair, and trusting work environment, acting as the employee voice for feedback and concerns.
• Coach team members to adopt growth mindsets using the Group’s learning resources and track their progress.
• Manage transparent performance improvement discussions and documentation.
• Promote omnichannel customer engagement, emphasizing clienteling techniques and VIP client retention.
• Ensure strict compliance with sales and operational procedures, including timely e-commerce order processing and stock management according to brand guidelines.
• Leverage available technological tools (Clienteling app, OMS, Business Whatsapp, etc.) to enhance customer service and ensure staff training on these platforms.
• Maintain operational standards related to legal, safety, security, and HR policies; collaborate cross-functionally to resolve issues.
• Optimize floor staff coverage by analyzing traffic data and anticipating peak customer periods.

Qualifications and Experience

• Minimum of 5 years’ experience as a Store Manager in the retail sector.

Benefits and Career Growth

The Group offers a vibrant career path with varied learning and developmental opportunities, internal mobility, and exposure to different assignments. Employees benefit from competitive healthcare coverage, child education support, remote and flexible work options, and exclusive discounts.

Additional Details

Applicants must complete assessments and interviews without utilizing generative AI assistance to preserve fairness in the hiring process.

Diversity and Inclusion

Chalhoub Group values diversity of thought, culture, background, abilities, and perspectives, welcoming all applicants without discrimination based on gender, age, race, religion, nationality, or disability.