Solutions Engineer

About Liferaft

Liferaft develops software that enables organizations to detect and act upon potential risks using publicly accessible information. Our clientele includes global corporate security teams and leading organizations worldwide. We are a remote-first organization focused on cultivating a high-performing team guided by values such as clarity, discipline, accountability, and care.

Recently acquired by Securitas, a global security company, Liferaft has expanded its capabilities to provide intelligence-driven security solutions at scale. Our combined technologies help protect people, assets, and operations, making a substantive difference in today's world.

Role Overview

We seek a highly proficient and forward-thinking Solutions Engineer to contribute to our exceptional growth. Collaborating closely with Account Executives and the Customer Success team, you will design and present tailored, sector-specific product demonstrations. This role offers hybrid work based in Halifax, Nova Scotia, or fully remote positions within the Eastern or Atlantic time zones of Canada.

Reporting to the Director of Solutions Engineering, your pivotal responsibility is to clearly showcase our product's value proposition and convert prospects into customers. Sales presentations are predominantly conducted via Zoom, with occasional client engagements on-site and participation at trade shows.

Key Responsibilities

• Partner with the sales team throughout the sales process to understand and communicate client needs effectively.
• Develop and deliver customized product demos highlighting return on investment and industry expertise.
• Plan and implement successful Proof of Concept (PoC) trials.
• Demonstrate technical platform features and actively engage diverse audiences, including Fortune 500 executives and C-level decision-makers.
• Maintain accurate CRM records in Salesforce.
• Act as a Subject Matter Expert (SME) to support and educate clients.
• Provide product insights and thought leadership to sales, marketing, customer experience, and leadership groups.
• Assist in expanding customer and prospect databases through activities such as trade show participation.
• Support the Customer Success team during trials and throughout the customer lifecycle to enable optimal product use.
• Contribute broadly to company growth and development initiatives.

Required Qualifications

• Experience in roles involving product demonstrations or solutions engineering.
• Proven excellence in client interaction and relationship building.
• Comprehensive knowledge of business functions including sales, marketing, service, and support.
• Experience or familiarity with corporate security, threat analysis, or open-source intelligence is a valuable asset.
• A curious and analytical approach with the ability to ask insightful questions to identify underlying problems.

Employee Benefits

• Competitive salary structure.
• Flexible paid time off policy encouraging at least 15 days annually without an upper limit.
• Hybrid working model with adaptable hours.
• Health and dental coverage through Medavie Blue Cross, with 80% of premiums covered by the employer.
• Orthodontic support for minor dependents.
• Comprehensive mental health coverage up to $3,000 annually for employees and their dependents.
• Access to Employee Assistance Programs (EAP), Greenshield, and varied wellness services.
• Annual lifestyle allowance of $750.
• Monthly reimbursements for cell phone and parking expenses.
• Company-organized social and team-building events.
• Strong culture celebrating employee recognition via monthly peer-nominated awards and quarterly performance awards.
• Diversity, Equity & Inclusion committee promoting an inclusive workplace.
• A committed team that values work-life balance and authentic engagement.

Diversity and Inclusion

We are dedicated to building an organization that values and develops individual diversity, respecting all backgrounds, identities, and characteristics. We encourage applications from all qualified candidates without discrimination based on race, ethnicity, color, religion, age, sex, gender identity or expression, sexual orientation, marital or family status, genetic traits, disability or any other protected classification.

Additional Information

This newly created role may incorporate AI-supported tools during the application review process.