SMB Account Manager (Eastern Canada)

About the company

Square has grown from a payments company into a broader commerce and financial services platform that helps sellers operate and scale across channels. The business now supports online selling, inventory management, buy now pay later, appointment booking, customer engagement, hiring and payroll, plus financial tools that help merchants access loans and manage cash flow from one place. Through Afterpay and the wider Block ecosystem, the company focuses on helping businesses of all sizes compete more effectively and grow in a changing market.

Role overview

Square is hiring an SMB Account Manager to join its Account Management team and support merchant growth. This role centers on building strong customer relationships, helping businesses get more value from Square, and guiding them toward the products and features that best fit their needs. You will work with a varied portfolio of customers, serve as an internal champion for your accounts, and look for ways to deepen engagement and expand the relationship.

What you'll do

• Manage a multi-million-dollar GPV portfolio with a focus on both growth and retention.
• Learn each customer’s business goals and help them achieve those goals using Square.
• Identify opportunities to cross-sell and upsell based on customer needs and signals.
• Respond to customer concerns in a thoughtful, strategic, and effective way.
• Contribute to the expansion of the managed accounts program.
• Partner closely with Sales, Support, and Product teams to create a strong customer experience.
• Take ownership of a product or process area, build subject-matter expertise, and share feedback with product managers.

What we're looking for

• 2 to 3 years of experience in sales, account management, or a similar client-facing role.
• Proven ability to discover opportunities, close business, and build lasting client relationships.
• Track record of managing a pipeline and meeting revenue goals.
• Strong interest in business operations and strategy.
• Excellent organizational, analytical, written, and verbal communication skills.
• Genuine interest in how technology can help small and medium businesses.
• Entrepreneurial mindset and a proactive approach to work.
• Hands-on experience with Salesforce or another CRM tool.
• Bachelor’s degree or equivalent relevant experience.

Eligibility

This role is intended for candidates based in Ontario or the Maritime provinces.

Additional information

Applicants may have up to 9 active applications within any 60-day period. Reapplying to the same role is allowed 90 days after the previous application has been reviewed.

Square may use automated AI tools during hiring to improve efficiency and consistency. These tools are used in line with local laws, including bias audits, and personal data is handled according to applicable state and local privacy laws.

Benefits

Benefits mentioned for this role include remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning support.

About Block

Square is part of Block, Inc., which also includes Cash App, Afterpay, TIDAL, Bitkey, and Proto. Together, these businesses are focused on building technology that expands access to the global economy and makes financial systems more open.