Shift Leader - One Stop Stores Ltd

Role Overview

One Stop Stores Ltd, a Tesco subsidiary, is seeking a proactive Shift Leader to help manage daily store operations in a dynamic retail setting located in Ely, England. This role involves taking charge during duty shifts, guiding the team to maintain a clean and well-stocked environment that surpasses customer expectations. Constant focus on enhancing customer service through hands-on coaching and practical store performance improvements is essential. Ensuring a safe workspace and shopping environment is also a top priority.

Key Duties and Responsibilities

• Lead team coordination to provide customers with the easiest shopping experience in the community.
• Manage store opening, closing, and duty cover while making customer- and safety-first decisions.
• Serve as primary contact for operational matters in the Store Manager’s absence.
• Support the Store Manager in organizing seasonal, charity, and community events to foster an inclusive atmosphere.
• Maintain store cleanliness, presentation, and prioritize the restocking of essential products.
• Ensure accurate point of sale and shelf edge labeling, swiftly correcting overcharges and preventing recurrence.
• Handle queue management proactively to optimize customer experience.
• Allocate staff breaks and tasks effectively according to trade flow.
• Use store knowledge to direct practical improvements and deliver timely communications.
• Promote safety by enforcing health and safety protocols among colleagues.
• Suggest operational simplification ideas to the Store Manager.
• Provide tailored customer service, including resolving queries and recognizing exemplary colleague service.
• Address obstacles hindering great service and manage colleague queries or escalate when necessary.
• Ensure appropriate staffing levels, manage shift absences, and secure cover for short-term absences.
• Act as an authorized Keyholder, responding to alarm events to ensure store security.
• Manage internal communications to keep the team informed and aligned.
• Support the Store Manager with absence management procedures, including return-to-work interviews and absence reporting.
• Build strong relationships with Area Manager and People Partner to facilitate advice, coaching, and timely issue escalation.
• Where applicable, operate the Post Office Local service, requiring successful financial and criminal background checks.

Candidate Qualities and Skills

• Excellent communication and problem-solving skills.
• Strong customer focus and adaptability.
• Attentiveness to detail and solid teamwork capability.
• Time management and relevant technical competencies.

Why Join One Stop?

One Stop is dedicated to simplifying daily life for customers by offering quality products through a friendly neighborhood store environment, bolstered by a strong community presence. Employees benefit from a welcoming workplace, flexible working arrangements, and numerous colleague benefits reflective of its status as a Tesco Group subsidiary. The company actively promotes community involvement, having donated substantial funds and meals to charitable causes. A strong commitment to diversity and inclusion fosters a fair, respectful, and accessible workplace, with colleague networks supporting various groups. Reasonable adjustments during recruitment are offered to ensure fairness for all candidates.

Additional Information

The vacancy may be withdrawn before the listed closing date if a suitable candidate is found. Candidates are encouraged to apply promptly.