Seva Sarathi

Job Overview

The Seva Sarathi serves as the initial point of contact for customers visiting the bank branch, aiding them with their banking needs and promoting the adoption of digital banking solutions to ensure an efficient and pleasant banking experience.

Key Responsibilities

• Greet customers upon arrival and comprehend their banking requirements.
• Provide guidance on digital platforms including YONO, internet banking, mobile banking, UPI, and ATM operations.
• Assist customers with services such as account opening, KYC updates, passbook printing, cheque deposits, and cash deposit machine usage.
• Help customers navigate self-service kiosks and other digital banking interfaces.
• Address basic customer inquiries or redirect them to the appropriate banking personnel.
• Promote the bank's products like savings accounts, fixed deposits, insurance policies, loans, and credit cards.
• Maintain order in the branch and support smooth customer traffic flow.
• Assist branch staff during busy periods to improve service delivery.

Candidate Qualifications

• Graduate degree in any discipline is preferred.
• Open to fresh graduates and individuals with prior experience.
• Basic proficiency in computer operations.
• Effective communication skills in both English and the local language.
• Strong orientation towards customer service excellence.

Skills Needed

• Ability to handle customer interactions effectively.
• Strong communication and relationship-building capabilities.
• Sales aptitude and skills for cross-selling products.
• Problem-solving skills to assist customers efficiently.
• Time management to balance multiple tasks during operational hours.
• Basic knowledge of MS Office applications.
• Awareness and understanding of digital banking platforms.

Salary Details

The position offers a monthly salary ranging between INR 18,000 and 23,000.