Services Support Associate I - Learning Administration - Talent Processes and Business Support

About the Role

We are seeking a dedicated Learning & Talent Support Services Associate Analyst to join our team in Hyderabad, supporting the North-South Europe (NSE) firm with high-quality learning administration. You will play an essential role in providing timely and accurate learning services, ensuring an exceptional customer experience aligning with HR Services objectives.

Key Responsibilities

• Manage the addition of classes to the Deloitte Learning Management System.
• Generate and process scheduled reports as required.
• Prepare and provide delegate lists for training sessions.
• Distribute electronic training materials and pre-course work efficiently.
• Close training classes and handle post-course evaluations and feedback collection.
• Complete system-related updates and activities accurately within set deadlines and adhere to procedural guidelines.
• Maintain compliance with data protection laws and organizational policies at all times.
• Operate within agreed Service Level and Operational Level Agreements.
• Support additional Learning Support Services administrative activities as needed.

Required Skills and Attributes

• Professional, approachable demeanor with a customer-focused mindset.
• Able to work proactively and use initiative to resolve issues.
• Eager to learn emerging technologies relevant to the role.
• Collaborative with a commitment to maintaining a positive team environment.
• Good listening skills with a calm approach; able to ask precise and effective questions.
• Strong written communication skills, demonstrating proper email etiquette.
• Ability to consistently represent Practice Support Services professionally and stay informed on industry developments.
• Logical problem-solving approach and adaptability to urgent situations.
• Open to change, receptive, and shows integrity alongside a positive, solution-oriented attitude.

Location and Shift

This position is based in Hyderabad with working hours from 2 PM to 11 PM.

Qualifications and Experience

• Graduate degree mandatory.
• 0-1 year of experience in learning administration, back office service operations, or customer service.
• Proficiency in Microsoft Office applications is essential.
• Prior experience in training and development is advantageous but not mandatory.

Growth and Development Opportunities

Deloitte is deeply committed to fostering professional advancement through diverse learning and networking opportunities, including leadership exposure, coaching, and challenging assignments. Our Hyderabad office houses DU: The Leadership Center in India, a world-class learning facility fostering continuous development and career acceleration for our employees.

Benefits and Organizational Culture

We value our people and offer a comprehensive benefits package aimed at supporting mental, physical, and financial well-being. Our culture emphasizes inclusivity, authenticity, and diversity, creating an environment where employees thrive and drive impactful results. We also engage in corporate responsibility initiatives focusing on education, volunteering, and community leadership to create positive societal change.

Additional Information

Requisition Code: 357426